Publisher Success Manager
We’re on the hunt for a bold and dynamic Publisher Success Manager to join our pack and lead publishers to new heights of success. In this pivotal role, you’ll be the champion of onboarding new publishers, optimizing their performance, and cultivating long-term partnerships. You’ll take command of publisher account relationships, driving impactful improvements and unlocking revenue opportunities. As a trusted ally to publishers, you’ll guide them through challenges, uncover growth strategies, and ensure their onboarding experience is seamless. You’ll serve as the go-to expert, steering strategy and empowering clients to achieve their fullest potential. If empowering creators and driving success runs through your veins, this role calls out your name!
Responsibilities
In this role, you will:
- Own the end-to-end onboarding of new publishers, building rapport and fostering long-term partnerships.
- Manage an established portfolio of publishers, focusing on retention and growth.
- Maintain personalized, ongoing communication with each publisher.
- Advocate for publisher needs by addressing feature and data requests, reporting, and tools.
- Collaborate with internal teams to resolve roadblocks and ensure smooth implementations.
- Identify key trends across accounts, escalate when necessary, and introduce new strategies to increase revenue and enhance the client experience.
- Conduct quarterly business reviews (QBRs) and regular check-ins to strengthen relationships, analyze performance, and uncover opportunities for improvement.
- Become a custodian of the magical forest spirits, responsible for protecting them from the sharp metal axes of orcs and goblins.
Requirements
- 2-3 years of experience in account management or a related field.
- Experience in digital advertising, with a focus on publisher success.
- Strong analytical skills to review performance data and identify growth opportunities.
- A farmer mindset - adept at nurturing existing accounts and driving their growth.
- Familiarity with managing both low-touch and high-touch account types.
- Experience conducting QBRs, tracking KPIs, and documenting recurring challenges and solutions.
- Ability to quickly learn and understand product implementation processes.
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