Accounts Receivable (AR) Collections Leader

The accomplished and highly driven Accounts Receivable (AR) Collections Leader will be responsible for managing the comprehensive end-to-end collections process. Reporting directly to the Global Controller, the Senior Manager will play a pivotal role in improving cash flow, reducing Days Sales Outstanding (DSO), and optimizing collection strategies. This position requires strong analytical abilities, a process-focused mindset, and demonstrated expertise in coaching a team of 8-10 associates toward operational excellence. The individual will collaborate closely with Sales, Program Directors, Billing, and Finance team members to strengthen working capital performance and deliver a world-class and exceptional customer experience.

• *Responsibilities
• Leadership & Team Management
• Lead, mentor, and develop the AR collections team. Provide coaching and training sessions to improve note taking skills and
• Build a high-performing culture focused on efficiency, accuracy, and customer-centric communication.
• Own the vision for the end-to-end process. Drive continuous improvement initiatives leveraging data and technology.
• Collections
• Oversee daily operations of collections, including prioritizing aging accounts and establishing escalation protocols.
• Prepare monthly cash forecast for working capital budget.
• Collaborate with internal partners to resolve billing disputes and ensure timely payment resolution.
• Supporting team members with escalations and collections strategy for complex situations.
• Process & Controls
• Enhance AR processes, automation, and internal controls to reduce errors and improve throughput.
• Own the AR aging report, DSO tracking, and weekly cash forecast inputs.
• Implement best practices for dispute resolution, customer outreach, and payment arrangements.
• Cross Functional Collaboration
• Partner with Sales, Program management, and Billing operations to develop proactive approaches to payment performance.
• Work closely with Billing to prevent recurring issues impacting timely collections.
• Align with FP&A and Treasury on cash planning and receivables reporting.
• Reporting & Analytics
• Maintain KPI dashboard and leverage data (aging, DSO, risk, forecasting accuracy) to monitor quality, and operational effectiveness of the team’s activities
• Present insights and recommendations to senior leadership with clear metrics and action plans. Prepare monthly presentation to Controller on status of AR and escalate issues as needed.
• Ensure aging is complete with collector notes, issues are correctly flagged, escalations are occurring on a timely basis, and issues are resolved quickly.
• Identify root causes of late payments and drive corrective initiatives.
• *Skills & Qualifications
• Exceptional communication, negotiation, and conflict resolution skills.
• Demonstrated ability to influence cross-functional stakeholders.
• Strong analytical mindset with experience using KPIs, dashboards, and reporting tools.
• Spanish is an asset.
• Education & Experience Requirements
• 10+ years of progressive experience in Accounts Receivable, Billing, Credit & Collections, or Order-to-Cash leadership roles, with minimum 3 years’ managerial experience.
• Proven experience leading and developing high-performing AR/collections teams.
• Process improvement experience (Lean, Six Sigma, automation tools) is an asset.
• Strong understanding of AR systems (e.g., ERP, billing platforms, CRM).
• *Wage Range**

: The annual starting salary for this position is between

• *$90,000-120,000**

annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• *Benefits**

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

• *Expiration Date**

This posting is anticipated to remain open until May 8th 2026

• *Equal Employment Opportunity:**

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