Intake Specialist / Client Care Coordinator in Oregon

Intake Specialist / Client Care Coordinator Remote | Oregon Applicants OnlyFull-Time | Starting at $42,000/annually + Benefits At Shoreline Counseling, LLC, we know that reaching out for help can be one of the hardest steps a person takes. That first phone call, email, or message matters deeply. We are looking for a warm, organized, detail-oriented human to become the heart of that first connection for new clients entering care. If you are someone who loves helping people feel seen, supported, and guided through unfamiliar processes, and you thrive when systems are organized, details are accurate, and people are cared for, we would love to meet you. About Shoreline Counseling, LLC Shoreline was built on the belief that quality mental health care should feel human, compassionate, and accessible. We serve individuals and families throughout Oregon and beyond with therapy, medication management, and assessment services. We care deeply about our community, our clients, and our team. We believe people do their best work when they feel supported, trusted, and valued. Why This Role Matters You will often be the first voice or first message someone receives from Shoreline. You may be speaking with someone anxious, overwhelmed, uncertain, or finally ready to ask for help after a long time. Your kindness, calm presence, and attention to detail can make all the difference. You’ll help new clients move smoothly through the intake process, answer questions, coordinate scheduling, and ensure they feel cared for from day one. What You’ll Do

• Serve as the welcoming first point of contact for prospective and new clients
• Guide clients through intake paperwork and onboarding steps
• Answer questions with warmth, professionalism, and clarity
• Maintain accurate client information in electronic systems
• Communicate with providers and internal team members to keep processes moving smoothly
• Protect confidentiality and uphold HIPAA standards at all times
• Help create an organized, calm, supportive client experience
• Attend and Participate in Weekly Meetings

What We’re Looking For:

• Strong administrative experience in healthcare, behavioral health, or medical scheduling
• Experience with intake coordination, front desk, reception, or client support
• Excellent written and verbal communication skills
• Highly organized with strong follow-through
• Comfortable juggling multiple tasks while staying kind and steady
• Strong attention to detail and accuracy
• Experience with systems such as SimplePractice, Epic, Meditech or similar platforms
• Familiarity with Google Workspace, Microsoft Office Suite, phone systems, and task platforms such as Asana
• A service-minded person who genuinely cares about helping others
• Bilingual: Spanish a +

Our Values: Relationships Matter We believe connection is healing. We strive to create meaningful relationships with clients, coworkers, and community partners. Service to Community We are committed to improving wellness through outreach, education, and accessible care. Excellence with Heart We invest in training, growth, and quality care while staying deeply human in how we work. Inclusion Always We value diverse identities, backgrounds, beliefs, and experiences. Everyone deserves to feel welcome here.

Benefits

• Health, dental, and vision insurance
• 401(k) with matching
• Paid time off and paid sick time and holiday pay
• Health savings account / flexible spending options
• Life insurance
• Dependent care reimbursement
• Work from home
• Supportive team culture that values balance and wellbeing

Schedule

• Monday through Friday
• 8-hour shifts
• Full-time remote position

Job Type: Full-time Pay: From $42,000.00 per year

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Mental Health and/or Medical Customer Service: 1 year (Required)
• Computer skills: 2 years (Required)

Language:

• Spanish Fluently (Preferred)

Location:

• Oregon (Required)

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