Clinical Programs Coordinator (Hybrid/Detroit or Jackson, MI) - Mosaic CIN

GENERAL SUMMARY: Develops, implements, monitors and evaluates a program of care for a unique patient population. This position works collaboratively with interdisciplinary staff internal and external to the organization to ensure quality patient outcomes, appropriate utilization of health care resources and effective communication and care across the continuum. Collaborates in the development, implementation and evaluation of guidelines and protocols from an integrated health system approach. Participates in the development and implementation of prevention initiatives and community outreach programs. PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Orients and educates patients and their families to the care plan, providing educational information in conjunction with direct care providers related to treatments, procedures, medication and continuing care requirements.
• Develops interdisciplinary care plan by participating in meetings, coordinating care requirements with other care providers, resolves issues that could affect care progression and provide education to others regarding current cases.
• Monitors delivery of care by completing patient rounds, documenting care, identifying progress toward desired care outcomes. Collaborates and intervenes when/where necessary with utilization staff regarding variances/deviations to care plan or transfer/discharge plan and documents inconsistencies in protocols. Collaborates with involved departments to expedite scheduling and completion of tests, procedures, or consults.
• Evaluates and reports outcomes of care with the interdisciplinary team by measuring intervention effectiveness. Develops and implements recommendations for program improvement.
• Promotes health maintenance through patient/family education/counseling. Assists patients/families with post-acute care. Acts as patient advocate and liaison with services across the continuum of care; coordinate expansion/enhancement of patient and family education materials.
• Understands and applies concepts of strategic planning, quality improvement principles, and quantitative analytical analysis. Develops and maintains tracking methods for concurrent review for patients to ensure compliance with all quality metrics; performs chart abstractions as assigned, provides inter-rater reliability and quality checks for data collection.
• Participates in departmental/divisional Quality Assessment and Quality Improvement programs and provides guidance related to the development, implementation and evaluation of guidelines and protocols in an integrated health system approach through collaboration across clinical and non-clinical service lines.
• Serves as an educational resource and creates a positive learning environment for patients, physicians, nurses, case managers, ancillary and support staff, as well as participates in educational activities with partner organizations external to Henry Ford.
• Collaboration in the development and maintenance of standards and practice innovations and participates in prevention initiatives and community outreach programs through partnerships with system-wide leadership and physicians.
• Participates in, coordinates and convenes standing and ad hoc meetings. Leads or co-leads committees as assigned, or identifies the need for ad hoc team meetings and arranges for those to enhance and facilitate team communication and coordination of care. Creates agendas, produce meeting minutes, assign action items and follow-up on tasks assigned.
• Maintains compliance with regulatory standards regarding practice, environment and documentation. Secure regulatory program certification where necessary.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in nursing, clinical health care field or health care/business administration.
• Three to five (3-5) years in a clinical health care setting or related work experience in a business management position.
• Two (2) or more years of administrative experience including project management, program development or quality improvement initiatives.
• Prefer experience in overseeing clinical/business specific programs including analyzing and interpreting data in a health care related field, providing education to clinicians and overseeing process improvement activities.
• Demonstrate critical thinking and analytical skills to understand root caused issues and how best to display information that is useful in creating opportunity for clinical improvement.
• Ability to effectively communicate both orally and in writing with patients, families and medical personnel.
• Ability to maintain program relationships and build the program.

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