Float Patient Care Coordinator

About the position Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Float Patient Care Coordinator to join our team at Shady Grove Fertility in the Atlanta, Georgia area. This position will provide primary support to our Sandy Springs location, with occasional travel to other locations as needed, including Buckhead, Marietta, and Alpharetta. Schedule: Monday through Friday, from 7:00 AM to 4:00 PM Eastern Time; Shift start and end times may vary while maintaining a standard 40-hour work week; Partial remote work may be available after six months of employment, contingent upon successful completion of the probationary period This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Responsibilities

• Assist with the clinical care of fertility patients
• Provide patient/couple counseling, procedure teaching, communicates physician orders and instructions
• Provide pre and post op education
• Establish a compassionate environment by providing emotional and psychological support to patients and patients' families
• Work independently to assure the program goals are achieved
• Support and promote excellence in customer service

Requirements

• Excellent oral and written communication, interpersonal and customer service skills
• High School Diploma or GED
• Ability to work autonomously and in a team environment
• Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy and speed with data entry is required.
• Minimum of one year of prior experience in healthcare and familiarity with medical terminology

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

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