Social Worker Site Supervisor

About the position Under the general direction of the Support Services Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off-site Social Workers. The position is full-time (40 hours per week), exempt.

Responsibilities

• Deliver support services programs for tenants using a lens of cultural humility
• Provide supervision to on and off-site Social Work Staff.
• Hire, orient and train new supervisees.
• Manage a caseload of individuals.
• Assertively and regularly outreach to all assigned tenants, including home visits.
• Identify tenants in need of services and maintain awareness of tenant's overall health status; including but not limited to specific medical, mental health and substance use needs.
• Complete comprehensive Intakes and Assessments with assigned tenants.
• Provide assigned tenants with trauma informed case-management and supportive counseling.
• Provide housing stabilization, retention and eviction prevention services.
• Provide tenants with family focused information and referrals to off-site service providers in the community.
• Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources.
• Provide crisis intervention, conflict resolution.
• Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care
• Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
• Serve as liaison/advocate for tenants with Property Management and off-site service providers.
• Attend all weekly meetings with assigned Property Management staff.
• Attend all regularly scheduled meetings.
• Attend all on-site Property Management facilitated Tenant Meetings.
• Develop new resources and relationships with outside service providers.
• Attend monthly off-site community meetings as assigned.
• Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
• Comply with all HIPAA and PHI policies and procedures
• Maintain accurate and up-to-date records and files on all tenants receiving services using TNDCs CIRCE electronic database.
• Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System
• Participate in processing all intakes for targeted DPH, MHSA, and S+C referrals through San Francisco's Coordinated Entry System and in partnership with TNDCs Property Management
• Carry and respond promptly to cell phone calls daily and after regular business hours.
• Other duties as assigned.

Requirements

• Knowledge of and sensitivity to issues of homelessness.
• Strong analytical skills.
• Ability to handle a variety of tasks simultaneously.
• Initiative and creativity.
• Computer proficiency: Microsoft Word.
• Demonstrated capacity to work with culturally diverse, low-income populations.
• Ability to maintain strict confidentiality.
• Strong leadership skills.
• Attention to detail.
• Excellent crisis intervention skills.
• Ability to work as a member of a multi-disciplinary service team.
• Excellent knowledge of substance abuse and mental health issues.
• Excellent benefit advocacy skills.
• Demonstrated ability to work as a team.
• Excellent problem solving skills.
• Strong communication skills.
• Bachelor's degree combined with 3-5 years of relevant professional experience.
• Two years experience working with very low-income people in a social service setting.
• Two years of experience working with families and/or elderly populations.
• One year of experience providing supervision and oversight to staff.
• Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
• Demonstrated knowledge and understanding of issues related to aging in place.
• Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.

Nice-to-haves

• Masters Degree in Social Work or a related field.
• Bi-lingual: Spanish/English or Cantonese/English
• Experience working within a Harm Reduction Model.
• Experience working in a Permanent Supportive Housing setting.
• Experience providing housing stabilization, housing retention, and eviction prevention services

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