Experienced Dental Customer Service Representative – Transforming Health Care Experiences

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Summary:

We're seeking an experienced and compassionate Dental Customer Service Representative to join our team at arenaflex. As the face of arenaflex, you will impact members' service experiences by manner of how customer service inquiries and problems are resolved via telephone. You will engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a clear path to care.

Training Schedule:

Our comprehensive training program is designed to equip you with the skills and knowledge necessary to excel in this role. The training schedule is as follows:

• 12-13 weeks
• 9:30am to 6pm EST, Monday to Friday

Permanent Work Schedule (Post Training):

Once you've completed your training, you'll work a permanent schedule of:

• 9:30am to 6pm EST, Monday to Friday

Key Responsibilities:

As a Dental Customer Service Representative, you will be responsible for:

• Engaging, consulting, and educating members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources
• Answering questions and resolving issues based on phone calls from members, providers, and plan sponsors
• Triaging resulting rework to appropriate staff
• Documenting and tracking contacts with members, providers, and plan sponsors
• Guiding members through their plan of benefits, arenaflex policy, and procedures, as well as having knowledge of resources to comply with regulatory guidelines
• Creating an emotional connection with our members by understanding and engaging the member to the fullest to champion for their best health
• Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member
• Anticipating customer needs and providing related information to answer unasked questions
• Using customer service threshold framework to make financial decisions to resolve member issues
• Explaining member's rights and responsibilities in accordance with contract
• Educating providers on our self-service options
• Advocating for the member to take them out of the middle, resolving billing conflicts

Essential Qualifications:

* Customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate

• Experience in a production environment
• High School Diploma or Equivalent

Preferred Qualifications:

* Experience in a healthcare or insurance environment

• Knowledge of dental plans and benefits
• Experience with customer relationship management (CRM) software

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and ability to build rapport with members
• Ability to adapt to changing priorities and deadlines
• Strong knowledge of dental plans and benefits
• Ability to work with confidential information and maintain confidentiality

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our colleagues grow and develop their careers. We offer a range of training and development opportunities, including:

• Comprehensive training program for new hires
• Ongoing training and development opportunities to enhance skills and knowledge
• Mentorship program to support career growth and development
• Opportunities for advancement and career progression

Work Environment and Company Culture:

We're proud of our inclusive and supportive work environment, where every colleague feels valued and belongs. Our company culture is built on the following values:

• Compassion: We care about our members and colleagues, and we strive to make a positive impact in their lives.
• Integrity: We operate with honesty, transparency, and accountability in all our interactions.
• Respect: We value and respect the diversity of our colleagues and members, and we strive to create an inclusive and welcoming environment.
• Excellence: We strive for excellence in everything we do, and we're committed to delivering high-quality services and products.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• $17.00 - $31.30 per hour (based on experience and quali

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