Helpdesk Support
IT Support / Help Desk Analyst Schedule: Monday-Friday, 8:00 AM - 5:00 PM Work Model: Fully Remote (must reside in Utah) Position Overview We are seeking an energetic, customer-focused IT Support professional to join an internal help desk team supporting employees across North America. This role is ideal for someone early in their IT career who enjoys troubleshooting, working directly with end users, and delivering a high-quality customer experience.
Key Responsibilities
- Provide live technical support via inbound calls, chats, and emails
- Troubleshoot software, application, and OS-level issues
- Deliver a professional, world-class customer service experience
- Use remote tools to diagnose and resolve user issues
- Escalate unresolved or complex issues to Level 2 support
- Support a mixed Windows and macOS environment
Required Qualifications
- Experience supporting or basic knowledge of Windows and/or macOS
- Experience with Microsoft Office, Outlook, and Google Workspace
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication
- Customer-service mindset with a friendly, professional approach
- About 1 year of IT support or help desk experience
- Ability to learn quickly in a fast-paced environment
Nice to Have
- Experience supporting Mac devices, tablets, or mobile devices
Job Type & Location This is a Contract position based out of Salt Lake City, UT. Pay and Benefits Pay range: $16.00 - $18.00/hr. Benefits (subject to eligibility and applicable).
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 29, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job