Desktop Support Technician Jobs in USA, CA, Mountain View | Rose International Job

•Only qualified Desktop Support Technician candidates located near Mountain View, CA, will be considered due to the position requiring an onsite presence* Required Skills: 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively Passionate about providing excellent customer service and follow-thru to completion Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school Familiarity supporting Mac OS Ventura/Sonoma & Windows 10/11 Previous experience with Microsoft Office is preferred Good problem solving, diagnosis and troubleshooting skills The ability to work under pressure in a fast paced environment is a must Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus Working knowledge of collaboration tools such as Slack, Google Suite Familiarity with ticketing systems such as Service Now is a plus Strong mobile support (Android, iOS, etc) experience Ability to work independently and within a team Description: The role of Desktop Support Analyst 2 is to help employees with all facets of the corporate computing environment. The Desktop Support Analyst must combine an understanding of Macintosh & Windows with firsthand experience. Excellent communication and interpersonal skills combined with technical skills are essential to providing a “high touch” level of support to the employee community. Responsibilities: Ability to troubleshoot software, hardware and connectivity issues remotely Ability to understand & articulate root cause on customer issues Experience with installation, upgrade, and maintenance of software, hardware, and peripherals Familiarity with encryption and security tools and triaging within this environment Assist customers in gaining access to various systems and servers Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies Communicate call trends and challenges in daily team meetings The ability to take on small projects from start to finish Keep Knowledge Base and process documentation up-to-date Work closely with the team to resolve or properly close aging tickets Manage the individual and ticket queue for the team Ensure the highest level of customer satisfaction May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.). Apply tot his job Apply To this Job