Tier 3 Scheduler - Multiple Shifts
Description: Now Hiring: Tier 3 Scheduler (Remote) Location: Remote (Work From Home) Department: Call Center Reports To: Call Center Manager Schedule Options (Full-Time): We offer a variety of schedules to support work-life balance:
- Saturday–Wednesday, 8:00 AM – 4:30 PM
- Monday–Friday:
- 8:00 AM – 4:30 PM
- 9:00 AM – 5:30 PM
- 10:00 AM – 6:30 PM
- 11:30 AM – 8:00 PM
Join Our Growing Team at Precision Imaging Centers At Precision Imaging Centers, we are committed to delivering Superior Care and Exceptional Clarity to our patients and communities. As a Tier 3 Scheduler, you will play a critical role in ensuring patients receive timely, accurate, and compassionate service while navigating their imaging needs. Position Overview The Tier 3 Scheduler is responsible for managing inbound and outbound calls, text communications, and complex scheduling workflows across multiple service lines, including general imaging, auto/legal cases, and breast imaging. This role requires a high level of attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced, remote environment while maintaining a patient-first approach.
Key Responsibilities
- Manage inbound/outbound calls for general, auto/legal, and breast imaging scheduling
- Respond to text line inquiries within 3 minutes
- Schedule a minimum of 25 exams daily and manage approximately 80 calls per day
- Accurately collect and verify patient demographics, insurance, and financial information
- Review physician orders for accuracy and protocol compliance
- Coordinate with referring providers to obtain missing or incomplete information
- Escalate complex cases appropriately to leadership or senior team members
- Provide call triage support and route messages to appropriate departments
- Manage assigned worklists and scheduling-related communications
- Utilize systems such as Ikonopedia for follow-up tracking
- Clearly communicate preparation instructions and answer patient billing questions
- Coordinate transportation for auto/legal patients when needed
- Maintain high accuracy while multitasking in a fast-paced environment
- Process incoming faxes and documentation efficiently
Qualifications
- High school diploma or equivalent required
- Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred)
- Customer service experience required
- Knowledge of medical terminology, insurance verification, and authorizations preferred
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple priorities with speed and accuracy
- Comfortable working in a fully remote environment
Benefits & Perks We value our team members and offer a comprehensive benefits package, including:
- Competitive pay
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) & Paid Holidays
- 401(k)
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Opportunities for growth and advancement
- Supportive, team-oriented culture
Work Environment & Physical Requirements
- Fully remote, work-from-home position
- Prolonged periods of sitting and working on a computer/phone
- Occasional repetitive motions such as typing and reaching
If you’re a detail-oriented, patient-focused professional looking to grow in a dynamic healthcare environment, we’d love to hear from you! Apply today and be part of a team making a difference in patient care. Requirements:
- High school diploma or equivalent required
- Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred)
- Customer service experience required
- Knowledge of medical terminology, insurance verification, and authorizations preferred
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple priorities with speed and accuracy
- Comfortable working in a fully remote environment
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