Medical Spa Receptionist / Front Desk Coordinator (Bilingual)

Bilingual Front Desk Coordinator | Medical Spa (Miami) Pay: $15/hour + Commission + Monthly Performance Incentives Job Type: Part-Time | In-Person Location: Downtown Miami, FL Schedule: Varies based on appointments | Some Saturdays required About the Opportunity We are a growing aesthetic and medical spa clinic in downtown Miami looking for a rockstar Front Desk Coordinator to join our team. This is more than a receptionist role — we need someone who is a natural with people, takes pride in delivering an exceptional client experience, and isn't afraid to sell. If you're organized, energetic, bilingual, and thrive in a fast-paced environment where every day looks a little different, this opportunity is for you. We are looking for someone who wants to grow with us long-term — not just fill a seat. What You'll Be Doing

• Greet, check in, and check out clients in a warm and professional manner
• Confirm appointments and manage the daily schedule to minimize gaps and maximize bookings
• Answer incoming calls, texts, and messages quickly and professionally
• Collect client IDs, consent forms, and intake forms and ensure all information is accurate and current
• Upsell treatments, packages, and retail products to clients
• Follow up with clients after their treatments to ensure satisfaction
• Handle and de-escalate upset or dissatisfied clients with grace and professionalism
• Escalate issues to the appropriate team member or management when necessary
• Keep the front desk area clean, organized, and welcoming at all times
• Support the team with general administrative and operational tasks as needed

You Must Have — These Are Non-Negotiable !! Bilingual in English and Spanish — this is a hard requirement. Do not apply if you are not fluent in both. !! Previous front desk or receptionist experience — required. !! Must be located within 30 minutes of downtown Miami. !! Must be available some Saturdays. You're the Right Fit If You Are...

• A people person with natural warmth and professionalism
• Experienced in delivering 5-star customer service, even under pressure
• Comfortable upselling and talking about services and products without being pushy
• Highly organized and able to manage a busy schedule independently
• A fast learner who takes direction well and doesn't need to be micromanaged
• Punctual, well-presented, clean, and professional every single day
• A team player who is also capable of holding it down on your own
• Positive, accountable, and solution-oriented — not someone who makes excuses
• Genuinely interested in growing with a company long-term
• Calm and focused when things get busy or unpredictable

Preferred (Not Required, But a Big Plus)

• Prior experience in a medical spa, aesthetic clinic, salon, or wellness environment
• Familiarity with booking or scheduling software (e.g., Vagaro, Mindbody, Jane App, or similar)
• Experience with CRMs or client management systems
• Sales background in a service-based industry

What We Offer

• $15/hour base pay
• Commission on sales and upsells
• Monthly performance goals with earning incentives
• A collaborative and supportive team environment
• Real potential for growth within the company for the right person

Schedule & Location

• Part-time hours that vary based on the appointment schedule
• Some Saturdays are required
• Must be able to commute to downtown Miami — no more than 30 minutes away
• This is a fully in-person position — remote work is not available for this role

How to Apply

Please do not just submit a resume. We want to get to know you. Complete our short application form using the link below — it only takes a few minutes and helps us move faster on our end. ---> https://docs.google.com/forms/d/e/1FAIpQLSc4lmt4bL2LA2y9bidmB-QL9ex0sq1ci5rMzhkuw5jj5IfwUg/viewform?usp=publish-editor Applications submitted without completing the form will not be reviewed. We are an equal opportunity employer. A background check may be required prior to hire. Only candidates who meet all mandatory requirements will be contacted. Pay: From $15.00 per hour

Benefits

• Flexible

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