Legal Intake Receptionist
Andreozzi + Foote represents survivors of sexual abuse nationwide. We help individuals and families pursue justice and hold powerful institutions accountable. We've been involved of some of the Nation's largest sex abuse cases, including those involving Penn State/Jerry Sandusky, Catholic dioceses, and others. Our team operates with urgency, compassion, and excellence — and our intake team is the very first experience clients have with our firm. If you care deeply about helping people, thrive in a fast-moving environment, and want to be part of meaningful, life-changing work, we want to meet you. What You’ll Do As an Intake Receptionist, you are the front line of our mission. Your role is to connect with potential clients, evaluate case information, and guide survivors through the onboarding process with professionalism, empathy, and precision. Key responsibilities include:
- Answer live inbound calls from potential new clients
- Log live inbound lead calls into the firm's intake system
- Guide qualified clients through the sign-up process in real time
- Respond to web inquiries from potential clients
- Conduct outbound follow-up (“chase”) to connect with leads
- Ask pre-screening questions to identify case criteria
- Accurately document everything in our lead management platform, Lead Docket
- Manage and update lead pipeline and task lists daily
- Provide timely updates and ensure seamless hand-off to legal teams
- Maintain strict confidentiality and trauma-informed communication
- Deliver an experience that builds trust and confidence from the first call
Why Join Us
- Mission-driven work with real human impact
- Professional development and advancement opportunities
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement plan (401k) with employer match
- Paid time off + paid holidays
- Flexibility for remote work
- Collaborative culture — you're part of a small intake team, not a call center
Job Type: Full-time Pay: $22.00 - $25.00 per hour Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do have you have experience with LeadDocket?
Language:
- Spanish (Required)
Work Location: Remote Apply tot his job Apply To this Job