Certifications & Credential Manager, Customer Education

Why This Job is Featured on The SaaS Jobs In SaaS, customer education has become a core lever for adoption, retention, and partner readiness, especially for complex products where capability-building determines time to value. This Certifications and Credential Manager role sits at the intersection of enablement and product strategy, shaping how expertise is defined, validated, and recognized for an enterprise audience. The focus on formal credentials signals a maturity point where learning programs are expected to be measurable, governed, and closely aligned with real customer workflows. For a SaaS career, owning a certification program end to end builds durable skills in operating systems that scale. It develops fluency in competency frameworks, assessment design, and program analytics, while requiring tight collaboration across Product, Support, and go to market teams. Experience maintaining credential integrity through product change is also highly transferable, mirroring how SaaS organizations manage documentation, release communication, and customer readiness at scale. This role tends to suit professionals who like structured problem solving and can balance rigor with pragmatism. It fits someone comfortable being accountable for standards and operational details, while also translating product complexity into clear learning outcomes. Interest in credentialing as a strategic mechanism, not just content production, is a strong alignment signal. The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a world-class customer education ecosystem, and Harvey Academy is a critical pillar of that strategy. We are looking for a Certifications & Credential Manager to design and scale Harvey’s formal certification and credentialing program. This role will own the end-to-end vision and execution of Harvey Academy certifications. This includes defining credential frameworks and assessment standards, launching exams, managing ongoing maintenance, and measuring impact. You’ll work closely with Product, User Operations, Customer Success, Legal Engineering, and Marketing teams. This ensures certifications meaningfully reflect product expertise, drive adoption, and create real value for our customers and partners, especially those in legal and other professional services contexts where credentials and continuing education matter. This is an ideal role for someone who thrives in fast-moving environments, enjoys building programs from zero to one, and deeply understands how structured learning and credentials can accelerate customer mastery.

What You'll Do

• Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
• Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
• Design and manage assessments, including exams, practical evaluations, and credential requirements
• Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
• Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
• Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
• Evaluate and manage certification platforms or LMS tools as needed
• Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
• Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
• Explore opportunities for advanced, role-based, or partner certifications over time
• Collaborate with internal subject matter experts and external partners as needed to ensure certifications meet high standards of credibility and relevance.

What You Have Required Skills & Experience

• Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users.
• Professional Services Credentialing:Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus.
• Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives.
• Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity.
• Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams.
• Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly).

Key Attributes

• Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes.
• Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish.
• Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness.
• Communication: Excellent written and verbal communication skills.

Compensation $94,000 - $126,000 USD #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected] Apply tot his job Apply To this Job