Access Center Triage LPN

About the position Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Triages incoming calls in an ambulatory setting from patients, makes clinical decisions based on protocols, and communicates with providers including physicians and mid-level providers. Provides telephone advice and decision support services. Identifies clinical escalation and provides effective resolutions.

Responsibilities

• Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient.
• Delegates care management tasks to clinical or care management staff in the primary or specialty office.
• Responds promptly to incoming calls and follows protocols and workflows as directed by the practice.
• Collects information regarding a callers/patients concerns, medical history, and description of symptoms via telephone.
• Refills prescriptions for patients and places orders for appropriate testing and/or labs.
• Determines urgency of the patient based on brief assessment and on familiarity with a patient's condition and history.
• Performs a short evaluation of the patient's situation to estimate the severity of illness and obtains vital signs and mental status information.
• Follows-up with patients on visits and/or abnormal results and refers patients to appropriate medical facilities or providers for care.
• Refers those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to the emergency department immediately or arranges for an ambulance.
• Provides appropriate home health advice to those patients who do not need to go directly to the emergency department.

Requirements

• Technical School Diploma LPN program
• 1 year
• Ability to use electronic medical records to check patient history.
• Excellent computer skills and emotional intelligence.
• Must demonstrate time management skills.
• Must demonstrate empathy for individuals seeking health care related information and assistance.
• Must be assertive with a positive attitude and have the ability to learn a range of services.
• American Heart Association Basic Life Support - State of Pennsylvania
• LPN - Licensed Practical Nurse_PA - State of Pennsylvania

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