Associate Director, Digital Quality Management Systems, Change Management, Digital Adoption
Job Description:
- Develop and implement effective communication strategies to inform and engage users before, during, and after the adoption of new digital quality tools and processes.
- Collaborate with key stakeholders to understand their needs, expectations, and concerns regarding digital adoption and changes.
- Build and maintain strong relationships with various departments to facilitate open communication and support for initiatives.
- Create informative materials such as newsletters, presentations, and other communication assets.
- Design and deliver comprehensive training programs tailored to different user groups based on their roles and levels of digital proficiency.
- Prepare user guides, FAQs, and other relevant documentation to support ongoing learning and development.
- Monitor the progress of digital tool adoption and identify potential barriers to usage.
- Conduct surveys and feedback sessions to assess user satisfaction and engagement.
- Identify and mitigate risks associated with the change process.
- Develop risk assessment plans and implement risk mitigation strategies.
- Create dashboards, KPIs, and metrics to evaluate adoption effectiveness and overall success of digital initiatives.
- Provide regular reports to management highlighting progress, challenges, and recommendations for improvement.
- Maintain thorough documentation of change management processes, methodologies, and lessons learned to ensure consistency and efficiency in future initiatives.
- Gather and analyze feedback from users to identify opportunities for continuous improvement in systems training and adoption strategies.
- Stay current with industry best practices and emerging trends in digital adoption and change management.
- Support the optimization of digital adoption tools like WalkMe, ensuring they are effectively utilized to enhance user experience.
- Create engaging content for digital adoption tools, including step-by-step guides, in-app tutorials, and interactive training modules.
- Serve as the Business Process Owner for AI capabilities within Global Quality, driving cross‑functional alignment on requirements, governance, and standards for AI‑enabled workflows.
- Define, maintain, and continuously improve AI‑enabled business processes, including governance models, RACI, decision workflows, and process controls related to AI use in Quality Systems.
- Lead the evaluation, prioritization, and intake of AI opportunities within Global Quality, maintaining an AI capability roadmap that supports efficiency, automation, and predictive insights.
- Represent Global Quality in cross‑functional AI governance bodies, ensuring Quality requirements are embedded in enterprise AI frameworks and decision‑making.
Requirements:
- Bachelor’s degree and 8+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment required
- Or Master’s degree and 6+ years of Life Science, Engineering, Information Systems, or related experience in a regulated life sciences environment preferred
- Strong PC literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint, Teams).
- Proficient in digital adoption tools (e.g., WalkMe) for creating guided workflows and just-in-time training.
- Expertise in digital quality systems (e.g. Veeva Quality Vault, Valgenesis Validation Lifecycle Suite, Compliance Wire, etc.).
- Proficient in collaborative work management tools such as Smartsheet, JIRA, ServiceNow, etc.…
- Familiarity with Artificial Intelligence (AI) tools.
- Experience leveraging AI for process optimization and predictive insights.
- Workflow automation and configuration skills.
Benefits:
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness
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