Head of Client Success

Job Description:

• Help existing clients succeed and take full advantage of the platform
• Report to and work directly with the CEO
• Lead the company's engagement with category leaders in a variety of industries
• Solve some of their biggest challenges

Requirements:

• Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
• Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
• AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
• Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries
• Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
• Proven ability and willingness to serve clients in a variety of industries, not just one vertical
• Excellent written and verbal communication skills
• Willingness to travel for client QBR's and conferences
• Experience building and managing a team a plus, but not required

Benefits:

• An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
• Professional growth at a fast-growing, venture-funded startup with proven founders
• Competitive salary and meaningful equity for founding team leaders
• Unlimited vacation days
• Generous health benefits (Health, Vision, Dental)
• 401k contributions enabled

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