Over-the-phone Interpreter, Hindi

Job Description:

• Responsible for providing consecutive interpretation services from an at-home office in the US for Federal Governments
• Perform accurate and clear interpretation
• Communicate and convey ideas effectively
• Provide excellent customer service
• Provide the highest level of quality, accuracy, completeness, and customer service during each interpreting session
• Meet all of the interpreter quality standards outlined by Accent on Languages and professional associations
• Have a continual learning mindset; continue to expand professional knowledge and vocabulary to improve service to our customers
• Take feedback well; receive and respond to feedback in a timely and effective manner
• Complete all the required training, mentorship, and coaching
• Keep all interpreter sessions and related information strictly confidential
• Ability to handle interpreting sessions that last for 2-4 hours

Requirements:

• Professional proficiency and experience in over-the-phone interpretation required
• A minimum of 6 months of previous interpretation or relevant experience required
• Ability to pass a language assessment of relevant terminology
• Documented completion of a language proficiency interview/assessment preferred for languages of lesser diffusion
• Ability to communicate effectively across cultures
• Ability to use multiple software and phone systems simultaneously required
• Ability to sit and interpret over-the-phone for extended periods required
• Ability to concentrate and take effective notes in a fast-paced work environment required
• Current or previous government clearance preferred
• Experience in and familiarity with the government space strongly preferred
• A high school diploma, GED or equivalent; a four-year college degree preferred
• Recognized certification in language interpretation (legal or community) preferred

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