Dispatch/Operations Support

About the position We are seeking to fill a role of Dispatch/Operations Support to join our team. The ideal candidate will have experience in a household goods and commercial moving warehouse.

Responsibilities

• Manage daily dispatching: assign crews, route planning, and schedule adjustments for household and commercial moves
• Monitor job progress and update stakeholders (customers, crews, operations manager) in real time
• Respond quickly to emails, phone messages, and low-level crew requests; provide on-the-spot problem solving
• Coordinate truck and crew resources to maximize efficiency and meet ETA commitments
• Enter and maintain accurate dispatch, job, and inventory records in company systems
• Track equipment, supplies, and fuel usage; notify manager of shortages or maintenance needs
• Escalate operational issues and safety concerns to the Operations Manager when appropriate
• Support billing/admin tasks: verify job details, capture required paperwork, and upload documents
• Assist with last-minute scheduling changes, cancellations, and emergency customer requests
• Ensure accurate warehouse paperwork is completed and turned into operations
• Ensure orders arriving from returning crews are properly and timely handled by crews and/or warehouse
• Communicate and cooperate with supervisors and coworkers
• Operate and maintain preventative maintenance on vehicles and equipment
• Display strong problem solving, organizational and analytical skills
• Keep a clean and safe working environment

Requirements

• 1–3 years customer service, dispatch, logistics, or operations support experience (moving industry experience a plus)
• Strong verbal and written communication skills; professional phone/email etiquette
• Proficient with computers and common software (Google Workspace/Microsoft Office); ability to learn dispatch/CRM systems quickly
• Excellent organization, time management, and multi-tasking ability in a fast-paced environment
• Operate a sit down 5,000 LB forklift
• Problem-solver who stays calm under pressure and makes timely decisions
• Reliable, punctual, and able to work flexible hours (occasional evenings/weekends/onsite as needed)
• Valid driver’s license and ability to travel to job sites as required
• Warehouse experience: 1 year (Required)
• Moving industry: 1 year (Preferred)

Nice-to-haves

• moving industry experience a plus

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• potential for overtime
• Competitive pay
• opportunities for advancement

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