Technical Account Manager, BTS - Bilingual English/Spanish
We are seeking a bilingual English/Spanish Technical Account Manager to join our exceptional professional services group. The role will support current publisher clients in their advertising operations, as well project driven initiatives and consultations for US and LATAM based businesses. This position reports directly to the Senior Director, Business and Technical Services and can be fully remote, with an option to work in one of our established office locations. Job Summary Technical Account Managers are responsible for managing strategic accounts and client-driven initiatives that include, but are not limited to, ad tag implementations, ad server migrations, programmatic evaluations and other technical integrations across web, video, CTV, and mobile app platforms. This position will provide guidance and support to internal and external cross-functional teams and will seek to identify solutions that would benefit each client’s strategic objectives. You have a strong understanding of GAM360, a client services background, and project management aptitude. You are technically adept, organized, proactive, detail oriented, innovative, and work well within a fast-paced, team-oriented culture. Core Responsibilities
- Serve as project manager for internal and client-driven technical projects and integrations
- Foster and manage business relationships with a wide variety of clients
- Work with cross-functional teams to ensure client needs and deliverables are being addressed and resolved
- Identify and resolve technical issues related to ad server technology and/or ad tag implementations for both clients and internal teams
- Assist with the seamless handoff of client on-boarding, ad tag implementations, ad server migrations, and programmatic integrations to the internal ad operations team that will be providing ongoing managed services
- Assist internal ad operations teams with executing client deliverables
- Assist sales and accounts teams in scoping product and services opportunities. May include joining meetings with the head of LATAM sales and business development.
Qualifications & Work Experience
- BA/BS degree or equivalent work experience
- 3+ years working in digital ad operations in a client-facing role
- Spanish Fluency or strong proficiency in business writing and speaking required
- Demonstrated experience with GAM360
- Experience with Google Publisher Tags
- Experience troubleshooting web and mobile application advertising requests and responses.
- Project management experience
- Strong organizational skills and experience troubleshooting technical issues
- Strong judgment and problem solving abilities
- Attention to detail, organized, excellent follow-through
- Proven track record of exceptional performance in client services capacity
- Experience with privacy and messaging is a plus
- Comfort with ad serving integrations for both VOD and live video a plus
About adops.com adops.com is a U.S. and LATAM based, boutique ad operations firm whose mission is to be the premier, white glove ad operations services and solutions provider for digital publishers.. We are a Google Certified Publishing Partner and authorized reseller of Google AM360, FatTail AdBook, and other best-in-class adtech platforms. We provide professional services, managed services, adtech solutions, and ad ops support for a wide variety of publishers that range from small, web-only start-ups to large, multi-tiered global publications. We have physical offices in NYC, Chicago, Broomfield, CO and San Francisco. Apply tot his job Apply To this Job