Customer Support Coordinator

Role Overview

This role is to cover a period of maternity leave and is for a fixed-term contract of 12 months.

Responsibilities

• Ensuring the smooth day to day running of all global spares orders by following all procedures implemented by Spares Support department.
• Providing support to the Spares Co-ordination Team and the Customer Support Co-ordination Team in the timely response to RFQ in line with targets for improved turnaround.
• Supporting the Spares Co-ordination team to achieve KPI's by actioning sales orders, purchase orders and invoicing requests in a timely manner.
• Monitoring the Spares inbox and assisting with customer enquiries on a daily basis.

Essential Qualifications

• Previous customer service experience
• Good written communication skills
• IT Literate
• Excellent Organisational Skills
• Excellent telephone manner

Desirable Qualifications

• Previous experience working in an import/export environment
• Previous experience working in a global customer service/manufacturing environment

Employment Details

This is a part-time role of 22 hours per week. Ideally, those hours would be worked across five days but we have some flexibility and are happy to discuss options.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.