ServiceNow Technical Consultant (SOM)

Astrica ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform, with a strong focus on Sales & Order Management (SOM) capabilities. What you’ll do: Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, with a focus on Sales & Order Management modules including order capture, order orchestration, fulfillment, and decomposition. Advise clients on best practices to create scalable, efficient order-to-cash processes and enhanced customer experiences. Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to configure and develop SOM solutions—leveraging Flow Designer, IntegrationHub, Order Management data models, and APIs to drive automation and integration across systems (CRM, ERP, billing, etc.). Influence! Define technical and design approaches for SOM implementations, including order orchestration workflows, product catalog design, and integration patterns. Lead scrums and advise technical consulting resources on development and configuration activities. Drive quality! Estimate time and effort for SOM-related technical workstreams and proactively communicate progress and forecast changes to the Engagement Manager. What you bring: 5+ years of ServiceNow platform experience with a strong understanding of the product suite, including Sales & Order Management (SOM) or related modules (CSM, FSM, or telecom/media order management). 3–5+ years of experience designing and implementing order management or order orchestration solutions, preferably within ServiceNow or similar platforms. 5+ years of related client-facing professional consulting experience, preferably with ServiceNow. Hands-on experience with order lifecycle management, including order capture, decomposition, orchestration, and fulfillment workflows. Experience integrating ServiceNow with external systems such as CRM (e.g., Salesforce), ERP, billing, and provisioning platforms using REST/SOAP APIs, IntegrationHub, or middleware tools. Ability to lead client-facing workshops and meetings and conduct calls with customers independently or in support of business process and requirements gathering efforts related to order management and sales operations. A passion for advising and guiding customers on how to optimize their order-to-cash lifecycle using ServiceNow and for learning the latest platform features. A calm, adaptable, and driven approach to both client engagements and internal efforts/teams. A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people. Where You’ll Work We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5. Why Astrica? At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Apply To This Job