Customer Support, Petco Love Lost
Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. About Petco Love Lost Petco Love Lost is a national lost and found pet network helping reunite pets with their families. Our platform connects pet owners, shelters, and Good Samaritans to bring lost pets home. To date, we've helped facilitate over 250,000 reunions and counting.
About the Role
We're looking for a detail-oriented, compassionate Customer Support Coordinator to help keep our platform running smoothly and our users supported. This role is critical to the day-to-day health of Petco Love Lost — you'll be monitoring user activity, responding to inquiries, flagging issues, and helping ensure a safe and trustworthy experience for pet owners across the country. This role requires availability on at least 1–2 weekend days.
What You'll Do
On a daily basis, you'll monitor incoming user messages and support tickets, responding promptly and escalating issues as needed. You'll keep a close eye on platform health — flagging data issues, reviewing user accounts, and playing an active role in maintaining a safe and trustworthy experience for every user on the platform. You'll also manage ongoing text and email communications with users, keeping interactions organized and documented. On a weekly basis, you'll check in on open issues with our product and engineering teams, tracking progress and helping prioritize what needs attention. You'll also assist with creating content and assets to support platform operations.
What We're Looking For
Strong attention to detail — a lot of this work involves catching things others might miss Clear, professional written communication Comfortable managing multiple ongoing tasks and queues independently Follows established processes carefully, especially in sensitive situations Reliable and self-directed; able to stay on top of recurring responsibilities without heavy supervision A genuine care for animals and the people who love them Experience in animal welfare is a plus, but not required Logistics Must be available at least 1–2 weekend days Expected to be part-time/30 hours weekly Remote Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Apply To This Job