Client Success Coordinator

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence. ✍ Role Overview: The Client Success Coordinator serves as the primary bridge between prospective clients and Floowi's recruitment operations, combining consultative sales with hands-on account management across the full client lifecycle. In this role, you will lead discovery calls to assess client hiring needs and communicate Floowi's value proposition, then transition into a dedicated account manager once a placement is made. You will maintain ongoing client relationships, support process continuity throughout active recruiting engagements, and proactively identify opportunities to expand the partnership. This position is ideal for a relationship-driven professional who thrives in a fast-moving, client-facing environment and understands the nuances of talent acquisition. Location: 100% Remote (LATAM only) Language Requirements: Advanced English (C1+) ⏰ Schedule: Full-time, aligned with EST Start Date: ASAP Compensation & Benefits: Competitive salary in USD Remote-first flexibility. Work from anywhere. A monthly flexible benefits budget, in addition to your salary. PTO and paid U.S. holidays Responsibilities: Lead consultative discovery calls with prospective clients to assess hiring needs, define role requirements, and present Floowi's services and pricing structure. Serve as the primary point of contact throughout active recruiting engagements, ensuring clear and consistent communication between clients and the internal recruitment team. Transition into an account management capacity post-placement, overseeing client satisfaction, addressing issues as they arise, and maintaining long-term relationship continuity. Identify and pursue upselling and cross-selling opportunities by aligning additional Floowi services with evolving client needs. Drive client retention through regular check-ins, feedback loops, and proactive solutions that anticipate future hiring requirements. Collaborate with recruitment, operations, and marketing teams to refine workflows, share client insights, and ensure service delivery aligns with client expectations. Stay current on market trends and hiring challenges to provide clients with relevant strategic guidance throughout their recruitment efforts. Qualifications: Prior experience in account management, customer success, or sales, preferably within a recruiting or staffing environment. Demonstrated ability to conduct consultative client conversations and translate business needs into actionable hiring strategies. Proven track record managing multiple client accounts simultaneously with strong organizational and prioritization skills. Solid understanding of end-to-end recruiting processes and talent market dynamics. Strong grasp of client retention strategies and relationship-building practices in a service-based context. Experience with upselling or cross-selling within a service-based context is a plus. Ability to analyze client feedback and usage data to surface actionable insights and inform retention strategies. Self-directed work style with strong problem-solving capabilities and comfort operating independently in a remote environment. If you meet the experience outlined above, we'd love to hear from you. Please apply—our team is excited about your application and will be in touch as soon as possible. Apply To This Job