Rewritten Job Title:

Join arenaflex: A World-Positive Initiative in Home Improvement Finance

At arenaflex, we're passionate about making a positive impact on the planet by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our collective mission is to build lasting relationships with our valued partners and customers, deliver a tech-enabled financing experience that is simple, fast, and frictionless, and make a significant difference in the world. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're revolutionizing the home improvement industry and protecting our only planet.

We're proud to be the official sponsor of GivePower, a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us at arenaflex.

About the Role

We're seeking an experienced Live Chat Specialist - Collections to join our team. As a key member of our collections team, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities:

• Communicate with delinquent borrowers via different digital communication channels.
• Find solutions to help bring borrower's loans to a current status.
• Process payments for borrowers with past due payments.
• Maintain daily, weekly, and monthly collection and metric goals.

Required Skills, Knowledge & Abilities:

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools.
• Excellent written communication skills.
• Prior experience with financial products preferred.
• Proficiency with Microsoft Office applications.
• Self-motivated and extremely goal-oriented.
• Team Player.
• Professional demeanor.
• Bilingual Spanish/English required.

Career Growth Opportunities & Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Chat Specialist - Collections, you'll have the opportunity to work with a talented team of professionals who are passionate about making a positive impact on the planet. You'll also have access to ongoing training and development opportunities to help you succeed in your role and advance your career.

Work Environment & Company Culture:

Our company culture is built on the values of collaboration, innovation, and customer satisfaction. We're a remote-friendly organization, and our team members work from the comfort of their own homes. We believe in work-life balance and offer flexible scheduling to ensure that our employees can meet their personal and professional needs.

Compensation, Perks, & Benefits:

We offer a competitive compensation package, including:

• $16-18/hour DOE with bonus opportunity.
• Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, on-the-job training, paid time off, referral program, vision insurance, and work from home.

How to Apply:

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, we want to work with you! Apply today by clicking the link below:

Apply Job!

Additional Information:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and other skills required for the position. arenaflex reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position, or assign additional job responsibilities, subject to applicable law. arenaflex shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Application Question(s):

The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?

The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?

Experience:

Live chat: 1 year (Required)

Language:

Spanish (Preferred)

Work Location:

Remote