Experienced Customer Service Consultant - Streaming Support Specialist (Remote)

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a dynamic and innovative digital transformation company, we're seeking enthusiastic and people-oriented professionals to join our team in supporting customers of one of our esteemed clients, a global giant in the streaming media and entertainment industry. If you're looking to build a fulfilling career and are confident in your ability to build rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future.

About arenaflex

arenaflex is a digital transformation company that's been making digital processes feel more human for our customers for over 35 years. We've been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers. Our commitment to innovation, customer-centricity, and employee satisfaction has earned us recognition as a Great Place to Work in the US.

Job Description

As an Experienced Customer Service Consultant - Streaming Support Specialist, you'll play a critical role in delivering exceptional customer experiences to our clients' customers. You'll be responsible for providing timely and effective support to customers experiencing issues with streaming services, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, and other devices.

Key Responsibilities:

* Provide exceptional customer service to customers experiencing issues with streaming services

• Troubleshoot and resolve customer issues in a timely and effective manner
• Demonstrate a strong understanding of streaming services and their features
• Utilize technical support skills to resolve customer issues
• Multi-task and work in a fast-paced environment
• Collaborate with team members to achieve customer satisfaction goals
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices

What We Offer:

* Competitive hourly rate and paid training

• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as representatives
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

Qualifications:

* Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

• Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Requirements for Remote Work:

* Excellent Internet connectivity:

• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Wired Internet Service Providers are required; wireless and/or satellite Internet Service Providers are not compatible with our systems.

Why Join arenaflex?

* We're a dynamic and innovative company that's passionate about delivering exceptional customer experiences

• We offer a competitive hourly rate and paid training
• We provide additional pay incentives as well as monthly rewards & recognition programs
• We offer a comprehensive benefits package, including medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
• We promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as representatives
• We offer EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

How to Apply:

If you're passionate about delivering exceptional customer experiences and are confident in your ability to build rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future. Apply now and take the first step towards a fulfilling career with arenaflex! Apply Job!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

Administrative EEO Record:

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Apply for this job