Experienced Customer Service Representative – Health Insurance Enrollment Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping us achieve our vision of making health insurance simple and accessible to all. We're committed to building a motivating and positive work environment, even in the midst of remote work, and we're excited to welcome dedicated and self-driven individuals to join our elite teams.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools have earned us numerous awards, and we're proud to be at the forefront of innovation in the health insurance industry.

Why Join arenaflex?

As a Remote Customer Service Representative, you'll enjoy a range of benefits that make working from home a breeze. Our full-time, seasonal temp-to-permanent roles offer a competitive base pay, with opportunities to earn enhanced rates based on attendance and performance. We also provide paid training, performance and attendance-based incentives, and a collaborative and supportive team environment. Plus, you'll have access to a range of benefits, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO).

Essential Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Handling inbound and outbound calls with the highest level of customer service experience consistently
• Managing customer accounts and providing technical support
• Entering application data accurately and efficiently
• Responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, with a focus on multitasking and task prioritization
• Completing extensive self-study, training, and testing to ensure eligibility for certifications
• Adhering to regulated guidelines for communications via all channels

Qualifications

To succeed as a Remote Customer Service Representative, you'll need:

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• A high level of professionalism, with excellent verbal and written communication skills
• Comfort working from home, with a dedicated, private, and secure workspace
• Self-motivation and a success-driven attitude
• A minimum internet speed of 35 mb/s, with a cable/fiber broadband internet connection and a hard-wired ethernet connection
• A personal laptop or desktop computer required for the training period

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a plus. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also highly valued.

What We Offer

As a Remote Customer Service Representative, you'll enjoy:

• Paid training to ensure your success in the role
• Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO)

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application. Apply Now!

Join arenaflex Today!

At arenaflex, we're committed to building a team of dedicated and self-driven individuals who share our vision of making health insurance simple and accessible to all. If you're ready to take your career to the next level and join a dynamic and innovative company, we invite you to apply for this exciting opportunity. Apply for this job