Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex

Are you a learning professional who is passionate about creating meaningful learning experiences that drive business results? Do you have a knack for designing engaging digital, blended, and classroom-based training content that resonates with diverse audiences? If so, we invite you to join the WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex, where you'll have the opportunity to make a lasting impact on the lives of our associates and investigators.

About arenaflex

arenaflex is a leading global technology company that is revolutionizing the way people live, work, and interact with each other. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a strong focus on innovation, customer obsession, and operational excellence, we're constantly pushing the boundaries of what's possible.

The WW Customer Trust Training LXD Team

Our team is a dynamic group of learning professionals who are dedicated to creating great learning experiences for our associates and investigators. We're a team of LXDs, Project/Program Managers, and Managers who work together to design, develop, and deliver training programs that support our business goals. Our primary responsibility is to create learning experiences that provide our associates and investigators with the resources they need to effectively do their job.

Key Responsibilities

As a Learning Experience Designer on our team, you'll have the opportunity to work on a wide range of projects that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. Your key responsibilities will include:

• Developing Learning Experiences: Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools.
• Curriculum Maintenance and Review: Manage and execute curriculum maintenance review and implementation cycles to ensure our learning experiences are always up-to-date and relevant.
• Mentoring and Coaching: Mentor or coach new LXDs and apprentices on design and processes to help them grow and develop in their roles.
• Consulting with Customers: Consult with customers to define the problem to be solved and the best solution to that problem, ensuring our learning experiences meet their needs.
• Process Improvement: Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials.
• Program Consulting: Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently.
• Data-Driven Insights: Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience.
• Continuous Performance Improvement: Lead efforts to drive continuous performance improvement from those insights, ensuring our learning experiences are always evolving and improving.

Essential Qualifications

To be successful in this role, you'll need to have:

• 5+ years of program or project management experience
• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

While not required, we're looking for candidates with:

• 5+ years of driving end-to-end delivery and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

What We Offer

As a Learning Experience Designer on our team, you'll have the opportunity to work on a wide range of projects that impact our business goals. You'll also have access to:

• A dynamic and supportive team environment
• Opportunities for career growth and development
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) matching program
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Professional development opportunities, including training and certification programs

How to Apply

If you're a motivated and passionate learning professional who is looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

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