Experienced Customer Care Representative – Community Bank Customer Service & Sales

At arenaflex, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As an Experienced Customer Care Representative, you'll play a vital role in helping us achieve this goal. If you're passionate about serving others, learning new technologies, and working as part of a team, we want to hear from you!

About arenaflex

arenaflex is a full-service, $5 billion community bank based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma. We're dedicated to providing our customers with the best financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth.

Responsibilities & Expectations

As an Experienced Customer Care Representative, you'll be responsible for delivering superior customer service and creating a welcoming, engaging, and professional environment for each customer encounter. Your key responsibilities will include:

• Delivering exceptional customer service and customer experience

+ Demonstrate excellent customer service skills with both external and internal clients + Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter + Respond to routine customer inquiries and requests received via email + Transition service opportunities into referral or sales interactions + Be able to effectively communicate and be understood by customers and partner departments + Work jointly with other departments to provide an enhanced customer experience + May train or mentor new representatives

• Accurately performing financial transactions & functions

+ Accurately process financial transactions, including but not limited to transfers, refunds within approved limits, and other internal bank transactions + Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production + Adhere to bank and/or retail operating procedures and protocols + Be able to apply critical thinking to find effective solutions and resolve customer concerns

• Refer or sell bank products and services

+ Proactively match bank deposit and loan products, as well as all services, to customer needs + Sell, open, or refer new accounts, credit applications, and new services + Expand existing customer relationships + Market bank products and services + Outbound call projects in line with company strategic objectives + Proactively make referrals to other business lines that result in additional revenue to the bank

• Demonstrate compliance with applicable laws and regulations

+ Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to arenaflex Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures + Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position + Actively work with customers to understand each customer's normal account activity, as appropriate for this position + Complete periodic compliance training

Essential & Preferred Qualifications

* High School Diploma or equivalent

• 2+ years Customer Service experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Ability to analyze, investigate, and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions

Skills & Competencies

* Excellent customer service skills

• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to analyze and resolve customer concerns
• Proficiency in Windows-based systems
• Ability to maintain confidentiality
• Strong attention to detail and organizational skills
• Ability to work as part of a team

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Care Representative, you'll have opportunities to:

• Participate in ongoing training and development programs
• Collaborate with other departments to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role
• Receive feedback and coaching from your supervisor and colleagues
• Participate in performance evaluations and goal-setting

Work Environment & Company Culture

arenaflex is a dynamic and supportive work environment that encourages collaboration, innovation, and growth. As an Experienced Customer Care Representative, you'll work in an office setting, using computers and electronic media on a regular basis. Our employees are passionate about serving others, learning new technologies, and working as part of a team.

Compensation, Perks, & Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Equal Opportunity Employer

arenaflex is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to Apply

If you're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients, we want to hear from you! Apply now to become an Experienced Customer Care Representative at arenaflex.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch, or reach with hands and arms. Requires the ability to carry, lift, move, or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis. We look forward to hearing from you! Apply for this job