Experienced Customer Service Associate – Insurance Claims Support

At arenaflex, we're not just an insurance company – we're a team of dedicated professionals who strive to deliver peace of mind to our customers by providing protection and comprehensive advice in the moments of truth. As a Customer Service Associate, you'll play a vital role in helping us meet changing customer and business needs. Our high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

About arenaflex

arenaflex is an award-winning, equal opportunity employer, committed to the strength of a diverse workforce. We're dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business – it's our culture! To learn more about our high-performance culture and open opportunities, check out our careers page at www.arenaflex.com/careers/corporate and follow us on Instagram, LinkedIn, and TikTok.

Work Environment

As a remote Customer Service Associate, you'll work from the comfort of your own home, serving customers in Kansas, Missouri, and Oklahoma. Our Claims Contact Center operates 24x7x365, so you'll be part of a dynamic team that's always ready to help. With the flexibility to work from anywhere, you'll enjoy a better work-life balance and the freedom to manage your schedule.

Job Summary

As a Customer Service Associate, you'll be the face of arenaflex, providing exceptional service to customers who need to file an insurance claim. Your interactions will include initiating and explaining the claims process, providing status updates on existing claims, and offering other services as needed. You'll be the go-to person for customers, and your attention to detail and excellent communication skills will make all the difference.

Essential Job Functions

* Respond to inbound telephone inquiries in a Claims Contact Center, providing clear and concise information to customers

• Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties
• Explain the claim process to customers, addressing any questions or concerns they may have
• Authorize services such as roadside assistance and rental cars, as needed
• Ensure efficient and accurate completion of customer inquiries regarding the status of existing claims
• Document all customer interactions clearly and accurately in the claim file
• Maintain job knowledge through intermittent training and learning, incorporating new information into daily tasks

Experience Requirements

* Customer service experience is preferred, but not required

• Strong verbal communication and listening skills are essential for success in this role

Special Skill Requirements

* Proficient in English written and verbal communication skills

• Assumes personal responsibility for actions and decisions
• Possesses flexibility to work in a fast-paced, dynamic environment
• Strong technical aptitude, including the ability to master multiple windows simultaneously

Education Requirements

* High school diploma or equivalent is required

Physical Environment

This role operates in a remote work environment, which may include normal and customary distractions, noise, and interruptions. You'll need to sit or stand for extended periods, occasionally reaching overhead and below the knees, including bending, twisting, pulling, and stooping. You'll also need to move, lift, carry, and place objects and supplies weighing 0-10 pounds without assistance. Your ability to operate a computer for extended periods, up to a full work shift, is essential.

Benefits

* Competitive salary commensurate with experience, qualifications, and location

• Bonus opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Why Join arenaflex?

* We're a dynamic and growing company that values innovation and creativity

• We offer a comprehensive suite of benefits to support your well-being and career growth
• We're committed to diversity, equity, and inclusion, and we welcome candidates from all backgrounds
• We're passionate about making a positive impact in our communities and the world at large

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our careers page at www.arenaflex.com/careers/corporate. We typically close open positions within 8 to 21 days after posting, so don't wait – apply today!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Anticipated Application Deadline

We anticipate closing this position within 8 to 21 days after posting. If you're interested in this opportunity, we encourage you to submit your application promptly.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job