Customer Service Agent - Sports - $20.50/hour - Hybrid - OVERNIGHT *11:30pm to 8am*

Join arenaflex, a leading innovator in the sports wagering and online casino games industry, as we seek a highly motivated and customer-focused Customer Service Agent to join our team! Are you passionate about sports and delivering exceptional customer experiences? Do you thrive in a fast-paced environment and have a knack for building strong relationships? If so, we want to hear from you! As a Customer Service Agent at arenaflex, you will be the face and voice of our digital sportsbook operations, providing top-tier support to our patrons across the country.

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the sports wagering and online casino games industry. With a strong focus on customer satisfaction and a commitment to excellence, we are seeking a talented and driven Customer Service Agent to join our team. Our company culture is built on a foundation of teamwork, integrity, and a passion for delivering exceptional experiences.

About the Role

As a Customer Service Agent at arenaflex, you will be responsible for providing comprehensive support to our customers via live chat, email, and phone. You will be the primary point of contact for our patrons, ensuring that their experiences are seamless and enjoyable. Your expertise will be essential in resolving issues, answering questions, and providing information on our mobile applications and services.

Key Responsibilities

* Communicate with customers via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps and services.

• Use internal resources and systems to view customer account statuses and histories, using the information to assist with conversations and resolve issues.
• Provide an exclusive level of customer service during every conversation, demonstrating friendliness, care, and building value in the arenaflex brand.
• Assist customers with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
• Operate telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
• Answer customer questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information.
• Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino property personnel.
• Assist with securing helpful business insights by dispositioning customer contact reasons upon conclusion of each interaction.
• Use internal tools and systems to investigate and troubleshoot technical issues customers are experiencing with our products.
• Deliver exceptional performance results in customer satisfaction and contact handle times.
• Collaborate with leaders and fellow team members to stay current of daily trends that are impactful to the customer experience.
• Maintain a strong track record for punctuality and attendance.
• Perform other duties as assigned.

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that arenaflex operates.

• High School diploma or College Degree required.
• Heightened sense of urgency and passion to learn new things.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to type quickly and write with good grammar and punctuation.
• Strong attention to detail is a must! Must be an analytical thinker.
• Ability to maintain a friendly disposition under heavy pressure. Some customers may be frustrated when they contact us, and they let that be known.
• Great problem-solving abilities.
• Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
• Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Have the ability to work some holidays and weekends.

What We Offer

* Competitive compensation package.

• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

Work Environment and Culture

As a Customer Service Agent at arenaflex, you will be working in a fast-paced and dynamic environment that is passionate about delivering exceptional customer experiences. Our team is built on a foundation of teamwork, integrity, and a commitment to excellence. We offer a fun and relaxed work environment that is perfect for individuals who are passionate about sports and customer service.

Compensation and Benefits

As a Customer Service Agent at arenaflex, you will be paid a competitive hourly rate of $20.50/hour, with opportunities for advancement and professional growth. We also offer a comprehensive benefits package, including health, dental, and vision insurance, as well as education and conference reimbursements.

How to Apply

If you are a motivated and customer-focused individual who is passionate about sports and delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. If you require accommodations, please notify us in your application or during the interview process.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job