Experienced Customer Service Advisor - Mobile Hub - South Luzon/Metro Manila 2024

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for a talented and dedicated Customer Service Advisor to join our Mobile Hub team in South Luzon/Metro Manila. As a key member of our customer service team, you'll play a vital role in delivering exceptional service experiences to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced digital landscape. With a strong commitment to customer satisfaction and excellence, we're constantly pushing the boundaries of what's possible in the industry. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey.

Key Responsibilities

As a Customer Service Advisor at arenaflex, you'll be responsible for:

• Ensuring that the service delivered to our customers meets contractual Key Performance Indicators (KPIs)
• Clarifying customer requirements, probing for understanding, and using decision-support tools and resources to provide resolution to the customer
• Listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport with the customer
• Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintaining basic knowledge of client products and/or services
• Preparing complete and accurate work, including notating accounts as required
• Participating in activities designed to improve customer satisfaction and business performance
• Offering additional products and/or services
• Tracking, documenting, and retrieving information in call tracking databases
• Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma with three to six months of relevant experience preferred
• A courteous and strong customer service orientation
• Strong computer navigation skills and PC knowledge
• The ability to effectively communicate, both written and verbally
• Dependability with strong attention to detail
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Additional experience or skills may be required based on location and/or program
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

This role is classified as a Career Framework Role, which means you'll have the opportunity to develop your skills and knowledge within a clear framework. You'll work with close supervision and clearly defined procedures, starting to demonstrate familiarity with client terminology, operating standards, and procedures. As you grow and develop, you'll have the opportunity to take on more responsibilities and advance in your career.

Work Environment and Company Culture

As a Customer Service Advisor at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. You'll work in a fast-paced, high-production environment that's always evolving, with opportunities to learn and grow. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a workplace that's inclusive, diverse, and supportive.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your skills and experience
• Opportunities for career growth and advancement
• Comprehensive benefits, including health insurance, retirement plans, and paid time off
• A supportive and inclusive work environment
• Professional development opportunities, including training and education programs
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

LI-DNI

Location: PHL Manila - San Lazaro Language Requirements: Time Type: Full time Apply Job! Apply for this job