Experienced Patient Customer Service Representative – Remote Work Opportunity
At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!
Responsibilities:
* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving complex billing issues.
- Initiate payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-focused approach.
- Maintain performance goals, consistently meeting or exceeding targets for call volume, resolution rates, and customer satisfaction.
- Ability to become proficient with processes after completing a structured training program, embracing ongoing learning and development opportunities.
Knowledge, Skills, and Abilities:
* Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.
- Attention to detail, ensuring accuracy and precision in all interactions and transactions.
- Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
- Excellent organization skills, managing multiple tasks and responsibilities with ease and efficiency.
- Proficiency navigating multiple computer screens and applications, leveraging technology to enhance customer service and workflow.
- Alpha-Numeric data entry proficiency, accurately and efficiently processing patient information and transactions.
- Excellent communication skills, effectively conveying complex information to patients and stakeholders.
Requirements:
* High School Diploma or equivalent, with a strong foundation in communication, problem-solving, and customer service.
- REMOTE WORK:
+ Dedicated work-from-home space, ensuring a quiet and distraction-free environment. + Ability to manage time and tasks independently, maintaining productivity and meeting performance goals. + Previous medical and/or call center experience a plus, with a proven track record of delivering exceptional customer service.
Technical Requirements:
* Internet download speed of at least 50 megabytes per second, ensuring reliable and high-speed connectivity.
- No satellite internet, with a stable and secure connection to arenaflex's systems and resources.
- Ability to connect equipment to router/modem with Ethernet cord, without relying on Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports.
Why Join arenaflex as a Patient Customer Service Representative?
* Work from home opportunity, enjoying the flexibility and convenience of remote work.
- Quarterly variable bonus potential, recognizing and rewarding outstanding performance and contributions.
- Generous paid time off, ensuring a healthy work-life balance and opportunities for relaxation and rejuvenation.
- Medical, Vision, and Dental Insurance Options, providing comprehensive coverage and protection for you and your loved ones.
- Flexible Spending Accounts, allowing you to set aside funds for healthcare expenses, childcare, and other qualified purposes.
- 401(k) and Employee Stock Purchase plans, helping you build a secure financial future and invest in your long-term goals.
- No Charge Lab Testing, providing convenient and cost-effective access to medical testing and diagnostic services.
- Fitness Reimbursement Program, supporting your physical and mental well-being through exercise and wellness initiatives.
- And many more incentives, recognizing and rewarding your hard work and dedication to delivering exceptional customer service!
Pay Range:
$15.25-21.00 or State/Local minimum wage, if higher, ensuring a competitive and equitable compensation package.
Application Window:
The application window closes on 12/6/2024, so don't wait – apply today and take the first step towards a rewarding and challenging career with arenaflex!
Benefits:
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
For more detailed information, please click here:
Equal Opportunity Employer:
arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We strive for a workplace that is inclusive, respectful, and free from bias, where all employees can thrive and reach their full potential.
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