Experienced Healthcare Customer Service Expert - Phone Intake Representative for arenaflex

At arenaflex, we are dedicated to delivering exceptional home healthcare services to our patients. As a Healthcare Customer Service Expert, you will be the first point of contact for patients and providers, playing a vital role in ensuring seamless communication and efficient service delivery. If you are passionate about providing top-notch customer service, possess excellent communication skills, and thrive in a fast-paced call center environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of home healthcare services, committed to improving the lives of our patients and their families. Our team of dedicated professionals is passionate about delivering exceptional care and service, and we are seeking like-minded individuals to join our dynamic team. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our high-performing team.

Job Summary

As a Healthcare Customer Service Expert, you will be responsible for responding to incoming calls from patients, providers, and referral sources, collecting clinical and demographic information, and entering it into our CareCentrix portal. You will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities

* Respond to incoming calls from patients, providers, and referral sources, providing exceptional customer service and resolving issues in a timely and professional manner

• Collect clinical and demographic information from patients and providers, and enter it into our CareCentrix portal
• Work effectively in a high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day
• Meet or exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
• Comply with all company policies, including HIPAA/PHI
• Collaborate with other team members to achieve shared goals and objectives
• Participate in ongoing training and development to enhance skills and knowledge

Qualifications

* High School Diploma or GED

• Minimum 2 years of Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity

• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix Maintains a Drug-Free Workplace

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job