Manager, Customer Solutions Architect - arenaflex Software - (Remote)

Join arenaflex's Pioneering Team in Cloud-First, Digital-First Business

As a trailblazer in the tech industry, arenaflex has been at the forefront of innovation, embracing the public cloud and re-architecting applications and data platforms to meet the demands of a complex and highly regulated business environment. Our AI/ML capabilities are now at the forefront of what's possible in banking, with notable achievements such as Capital One Eno. arenaflex's teams have built and battle-tested new capabilities to meet these needs, open-sourced several software tools (e.g., Cloud Custodian, Hygieia), and forged new partnerships with digital leaders (e.g., Microsoft).

Unlock Your Potential in a Customer-Centric Role

arenaflex is seeking a customer-centric, energetic, and highly-motivated individual to join our team as a Manager, Customer Solutions Architect. You will be part of a dynamic team that thrives in an entrepreneurial environment driven by bold ideas, collaboration, and creativity. As a Customer Solutions Architect, you will be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions that meet their technical and business needs.

Key Responsibilities:

* Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.

• Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
• Manage relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
• Build and manage key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..
• Serve as a knowledge resource and escalation point for coworkers and customers.
• Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
• Lead high customer satisfaction through the use of data and proactive solutions.
• Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
• Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Develop and maintain technical support procedures and policies.
• Build credibility and trust within the team and with our business customers and stakeholders.
• Drive architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects.
• Analyze, defines, and documents requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
• Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
• Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

Essential Qualifications:

* Bachelor's degree or military experience

• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
• At least 3 years of experience working with cross-functional teams.
• At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
• At least 2 years of experience with design, implementation, or consulting experience of distributed applications.

Preferred Qualifications:

* Master's Degree in Computer Science, Engineering, Information Technology.

• High level of comfort communicating effectively across internal and external organizations.
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.

arenaflex Offers:

* Competitive salary range: $170,700 - $194,800 for Manager, Solutions Architecture (SWSA50)

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
• Opportunities for career growth and professional development in a dynamic and innovative environment
• Collaborative and customer-centric work environment with a team of passionate and driven professionals

Join arenaflex's Pioneering Team Today!

If you are a customer-centric, energetic, and highly-motivated individual who is passionate about delivering innovative solutions that meet the technical and business needs of our customers, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

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