Experienced Assistant Manager of Cargo Customer Service – Relentlessly Reliable Service in Remote Operations
At arenaflex, we are dedicated to delivering exceptional customer experiences and fostering a culture of innovation, creativity, and growth. As a leading airline, we are committed to connecting people to what matters most in their lives through friendly, reliable, and affordable air travel. We are now seeking an experienced Assistant Manager of Cargo Customer Service to join our team in San Diego, USA.
About arenaflex
arenaflex is an Equal Opportunity Employer, passionate about reflecting the diversity of the communities we serve. We welcome candidates from various backgrounds, experiences, and perspectives to join our team. Our company culture is built on a foundation of respect, empathy, and a commitment to excellence. We believe in providing our employees with equal opportunities for growth, development, and personal fulfillment.
Job Summary
As an Assistant Manager of Cargo Customer Service, you will play a vital role in ensuring the safe, efficient, and on-time operation of our cargo facility at the Denver (DEN) Station. You will work closely with our Cargo Manager to build relationships with customers, collaborate with diverse teams, and manage our Cargo Supervisors and Agents. This is an exciting opportunity to make a significant impact and contribute to the success of our cargo operations.
Responsibilities
* Verifies that high-quality work is delivered throughout the cargo operation, identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.
- Maintains effective working relationships with station leadership, the TWU 555, shipment sales, vendors, and other departments to ensure operational excellence and compliance with regulations.
- Supports the Cargo Manager of Operations with local responsibilities, including hiring, training, and development of Cargo Agents and Cargo Supervisors.
- Ensures the productivity of SWA Cargo Employees and Cargo Contract Handlers, focusing on staffing, scheduling, hours of operation, and product carrier levels.
- Ensures facilities and equipment are maintained in good condition and assists with facility projects.
- Maintains up-to-date knowledge of all TSA security policies related to cargo and SWA cargo rules and strategies, ensuring compliance and adherence to regulations.
- Provides exceptional service and support to all SWA Cargo Customers and Internal Customers.
- May perform other duties as directed by Employee's Leaders.
Knowledge, Skills, and Abilities
* Extensive experience in the areas of Cargo, Ramp, and Operations.
- Ability to maintain confidentiality and handle sensitive company information.
- Proven leadership and team management skills, with the ability to inspire and motivate others.
- Excellent communication and interpersonal skills, with the ability to work effectively under pressure and in a fast-paced environment.
- Ability to speak verbally and in writing, with a focus on clear and concise communication.
- Ability to work in a dynamic and rapidly changing environment, with a focus on safety and emergency preparedness.
Education and Experience
* Required: High School Diploma or GED.
- Fully functioning, extensive experience in:
+ Leadership + Cargo, Ramp, and Operations
- Preferred: Experience in a union environment and/or union agreement expertise.
- Preferred: Knowledge of airport operations compliance.
Benefits
* Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too).
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, according to the paycheck.
- Potential for annual ProfitSharing contribution towards retirement - while arenaflex profits, you profit.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to excellence. Apply for this job