Experienced Customer Service Representative – Collections (Hybrid) at arenaflex San Antonio, Texas
Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Collections (Hybrid) in our San Antonio, Texas location. In this exciting role, you'll have the opportunity to make a meaningful impact on our customers' lives while working in a dynamic, fast-paced environment that caters to a variety of customer situations.
About arenaflex
arenaflex is a global leader in communications and technology, committed to delivering exceptional customer experiences and innovative solutions. Our team is passionate about staying connected to what matters most, and we're looking for talented individuals like you to join us on this journey.
Job Summary
As a Customer Service Representative – Collections (Hybrid), you'll be the voice of arenaflex, providing billing support and performing collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
Key Responsibilities
* Provide billing support and perform collections management to recover past due account balances and retain customers
- Use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions
- Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's product and services to effectively service and retain customers
- Process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
- Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Cross-train to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business
What We're Looking For
* Call center or customer service experience
- Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and maintaining a professional demeanor in stressful situations
- Flexibility to work any schedule during hours of operation is essential; specific job assignments may require day, evening, weekend, or holiday hours; occasional overtime may be required
What You Can Look Forward To
* Paid training you'll complete from home and additional resources to support you
- Opportunity to earn $18.07 hourly - $19.47 hourly + additional incentives
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
Work from Home (WFH) Requirements
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
* Career possibilities are limitless with arenaflex; you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- You'll have the opportunity to take on new challenges and responsibilities, advancing your career and growing with our company
How to Apply
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of talented individuals who are passionate about delivering exceptional customer experiences and innovative solutions.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Apply Job! Apply for this job