Manager Strategy - Customer Experience - Remote at arenaflex

Join arenaflex, the world's leading home improvement retailer, as we revolutionize the customer experience in the industry. At arenaflex, we're not just building a business - we're building a community. Our commitment to delivering exceptional customer experiences has earned us the title of world's #1 home improvement retailer, with over $150B in annual sales. And we're not slowing down. We're constantly innovating, pushing the boundaries of what's possible, and striving to be the best. As a key member of our Customer Experience Strategy team, you'll play a vital role in shaping the future of retail. You'll work closely with our cross-functional teams to develop and execute strategies that drive growth, improve customer satisfaction, and stay ahead of the competition. If you're passionate about customer experience, strategic problem-solving, and leadership, we want to hear from you.

About arenaflex

arenaflex is a global leader in the home improvement industry, with over 2,000 stores and 500,000 associates worldwide. Our commitment to customer satisfaction, quality products, and innovative solutions has earned us a reputation as the go-to destination for homeowners, professionals, and DIY enthusiasts alike. We're not just a retailer - we're a partner, a guide, and a trusted advisor.

Job Summary

We're seeking an experienced Manager Strategy - Customer Experience to join our team. As a key member of our Customer Experience Strategy team, you'll lead strategic projects, develop and execute plans, and collaborate with cross-functional teams to drive business growth and customer satisfaction. You'll work closely with our senior leaders to develop and communicate strategic frameworks, problem framing, and insights that inform our business decisions.

Key Responsibilities

*

Competitive and Market Intelligence (10%):

Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.

Planning Process (20%):

Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.

Strategic Projects (70%):

Drive one or more interconnected strategy and operational execution workstreams.

Direct Manager/Direct Reports

* This Position typically reports to the Sr. Manager or Director.

• This Position has 0 Direct Reports.

Travel Requirements

* Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be at least 18 years old.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.

• MBA / Master's degree.
• Minimum of 4+ years of relevant work experience.
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
• Strong presentation skills and ability to communicate effectively with senior leadership.
• Strong interpersonal skills.
• Ability to lead and manage cross-functionally.
• High degree of drive and personal ownership.
• Comfort with framing and addressing ambiguous challenges.
• High degree of confidentiality and professionalism.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

* 4

Preferred Years of Work Experience

* 4

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Decision Quality

• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

How to Apply

If you're passionate about customer experience, strategic problem-solving, and leadership, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications. Apply Now! Apply for this job