Experienced Customer Service Specialist II - Animal Services at arenaflex

Join the arenaflex team as an Experienced Customer Service Specialist II in Animal Services and embark on a rewarding career journey that combines exceptional customer service skills with a passion for animal welfare. As a key member of our team, you will be responsible for providing top-notch support to our customers, answering their queries, and resolving their concerns in a professional and courteous manner.

About arenaflex

arenaflex is a leading organization in the animal services industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of animals and the people who care for them. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and thrive.

Job Summary

As an Experienced Customer Service Specialist II in Animal Services, you will be responsible for providing advanced clerical support to our Animal Services - Pet Services team. Your primary duties will include:

• Providing customer service functions, including answering telephone calls, directing them accordingly, and responding to customer inquiries via phone, email, and online channels.
• Typing letters, reports, forms, and correspondence, and maintaining accurate records and reports on a personal computer.
• Performing data retrieval and entry into our software application, and performing other clerical functions as needed, such as processing mail, filing, and scanning.
• Maintaining knowledge of standard office methods and procedures, business English, spelling, and arithmetic, as well as County departments, operations, and regulations.
• Collaborating with our team to ensure seamless customer service experiences and resolving customer complaints in a professional and courteous manner.

Responsibilities

* Provide exceptional customer service to our customers, responding to their queries and resolving their concerns in a timely and professional manner.

• Answer telephone calls and direct them accordingly, responding to customer inquiries via phone, email, and online channels.
• Type letters, reports, forms, and correspondence, and maintain accurate records and reports on a personal computer.
• Perform data retrieval and entry into our software application, and perform other clerical functions as needed.
• Maintain knowledge of standard office methods and procedures, business English, spelling, and arithmetic, as well as County departments, operations, and regulations.
• Collaborate with our team to ensure seamless customer service experiences and resolve customer complaints in a professional and courteous manner.
• Perform related work as required, including working before, during, or after an emergency, and temporarily being assigned to work and perform duties outside the normal scope of your position, location, and work schedule.

Requirements

* Graduation from high school or possession of an acceptable equivalency diploma.

• One (1) year of experience in customer service duties involving frequent public contact.
• Experience in the operation of a personal computer required.
• Bilingual English/Spanish preferred.
• Must possess a valid Florida driver's license.
• Ability to maintain records and prepare reports.
• Ability to meet and deal with people effectively.
• Ability to use a personal computer and related software.
• Ability to understand and carry out oral and written instructions.
• Ability to learn the procedures and operations of the unit to which assigned.
• Ability to type accurately on a personal computer.
• Ability to communicate with others in person, via telephone, in writing, and online.
• Ability to read for comprehension.

Preferred Qualifications

* Experience working in a customer-facing role in the animal services industry.

• Knowledge of animal welfare and customer service principles.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of animals and the people who care for them. We offer a range of benefits and perks, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.
• Access to training and development programs.
• Opportunities to make a difference in the lives of animals and the people who care for them.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about animal welfare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and thrive.

Veterans' Preference

arenaflex provides preference in appointment to preference-eligible applicants under Section 295.07, F.S., Chapter 55A-7.

Drug-Free Workplace

arenaflex is a drug-free workplace in accordance with Federal and Florida law.

Emergency Response/Recovery Activities

All employees will be required to work before, during, or after an emergency, and temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the county and its citizens.

Pasco County Was Voted One of the Nation's Top Workplaces for 2021

arenaflex is proud to be part of Pasco County, which was voted one of the nation's top workplaces for 2021. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and thrive. Apply for this job