Experienced Member Services Representative – Payments and Digital Strategy Team

Join arenaflex, a world-renowned airline, and embark on a thrilling journey as a Member Services Representative on our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and contributing to the growth and success of arenaflex.

Why You'll Love This Job

As a Member Services Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. You will have the opportunity to work with a variety of stakeholders, including customers, vendors, and internal teams, to resolve complex issues and provide timely solutions. Our team is passionate about innovation, and we are constantly looking for ways to improve our processes and services.

Key Responsibilities

As a Member Services Representative, your primary responsibilities will include:

• Completing data access and balancing tasks to ensure accurate and timely financial reporting
• Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases/assignments and following established procedures to ensure compliance with NACHA regulations and federal banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member draft changes, processing member exams, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All You'll Need for Success

To excel in this role, you will need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Strong customer service skills and the ability to work in a fast-paced environment
• Ability to prioritize work and meet deadlines under high-pressure situations
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and a focus on detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

To succeed in this role, you will need to possess:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and a focus on detail

What You'll Get

As a Member Services Representative at arenaflex, you will enjoy a range of benefits, including:

• Travel Perks: As a member of our team, you and your family will have access to over 6,800 daily flights across our global network, allowing you to explore the world and experience new cultures.
• Health Benefits: On day one, you'll have access to comprehensive health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more.
• Wellness Programs: We're committed to helping you maintain a healthy work-life balance, with access to wellness programs, resources, and support to help you thrive.
• 401(k) Program: Available upon hire, our 401(k) program offers company contributions to help you save for your future.
• Additional Benefits: Enjoy a range of additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Team

At arenaflex, we're passionate about creating a workplace that is inclusive, diverse, and supportive. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, and helping them reach their full potential. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Apply Now

Ready to take the first step in your journey with arenaflex? Click the link below to apply for this exciting opportunity: Apply Job! Apply for this job