Experienced Work from Home Customer Service Representative – Delivering Exceptional Customer Experiences for arenaflex

At arenaflex, we're a global leader in providing new-age customer experience solutions, delivering deeper relationships through better insights and outcomes for our partners. With 46 locations in 13 countries and over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries, we're committed to empowering our employees to provide best-in-class customer service. If you're looking for a unique career opportunity that aligns with your skills and passion for delivering exceptional customer experiences, we're looking for our next Brand Champions to join our team!

Who are our Brand Champions?

Our Brand Champions are problem solvers at their best, who enjoy delivering high-energy customer service with a focus on building genuine connections with customers. At arenaflex, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. arenaflex's goal is to ensure that we align your skills within our unique industry, allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you'll have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!

A Day in the Life of a Brand Champion

As a Brand Champion, you'll be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you'll own all your customer interactions, with a goal of one call resolution. You'll end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position arenaflex as the employer and provider of choice!

Why arenaflex?

* Pay starts at a minimum of $14 per hour!

• We provide a unique culture experience for our employees that evolves each day. It's our goal to ensure our employees are self-paced, productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. Working at arenaflex is a partnership and the gateway to career advancement!
• As an employee, you'll receive:

+ Paid virtual training + Continuous development through coaching and self-paced career-directed course trainings + Employee perks and discounts with national programs, community engagement programs such as our WIN program, which helps support our own arenaflex employees when in need.

What Can You Expect After You Apply?

A unique opportunity to experience a "day in the life" of an employee, a comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You'll also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if arenaflex is the fit you're looking for in your new career! Our talent team will then review your profile and take the next steps in converting you to an arenaflex Team Member! All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.

Unlimited Opportunities Waiting for You!

What are you waiting for? Take the next step in your career and apply today!

arenaflex is an Equal Opportunity Employer

Brand Champion Skillset

* 18 years of age or older

• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Excellent Communications skills
• Desire to actively engage and listen to your customers
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
• Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time

Work from Home Equipment You Will Need

* High-speed internet with a minimum speed of 20Mbps download and 10Mbps upload

• Ethernet cable connection (no wi-fi)
• Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed and at least 8GB RAM
• USB headset with microphone
• Webcam
• Chromebooks/Mac computers cannot be utilized for this position

In order to be considered, you must apply online at our careers page using this link here: https://tinyurl.com/arenaflexWFH

arenaflex is an Equal Opportunity Employer

Job Type:

Full-time

Pay:

From $14.00 per hour

Benefits:

* 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

8 hour shift

Work Location:

Remote Apply Job! Apply for this job