Senior Director II, Customer Strategic Insights – Driving Growth and Innovation at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences and driving growth through strategic insights. As a Senior Director II, Customer Strategic Insights, you'll lead a world-class organization that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen. Your expertise will be instrumental in shaping arenaflex's Foodservice and On-Premise industry leadership, driving revenue and volume growth, and elevating our customer relationships.

About arenaflex

arenaflex is a leading organization that's passionate about delivering innovative solutions and exceptional customer experiences. Our commitment to growth, innovation, and customer satisfaction drives everything we do. As a Senior Director II, Customer Strategic Insights, you'll be part of a dynamic team that's dedicated to pushing the boundaries of what's possible.

Position Responsibilities

As a Senior Director II, Customer Strategic Insights, you'll be responsible for leading a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth. Your key responsibilities will include:

• Strategic Leadership: Set strategy, prioritize resources, and deploy talent to ensure the development of best-in-class and groundbreaking insights that shape business direction.
• People Leadership: Provide people leadership that drives engagement and ensures the success of a team of six seasoned FSOP Insights Directors. Provide team members with vision, coaching, development, and definition on how work is deployed with key stakeholders.
• Partnerships and Collaboration: Partner across FSOP Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda.
• Marketplace Intelligence: Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks. Leverage external marketplace intelligence to inform business planning, enhance customer conversations, and set proactive direction to capture opportunities.
• Global Collaboration: Collaborate across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization.
• Strategic Storytelling: Set strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the arenaflex system.
• Innovation and Technology: Identify and deploy the latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.

KEY FOCUS AREAS

* Strategic Thinking and Strategy Development: Define and set the agenda for critical insights and marketplace intelligence needs of the organization. Partner in the development of annual business plans; drive FSOP strategy and opportunities; ensure plans have a relevant FSOP strategy to win in the marketplace.

• Relationship Management: Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners. Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business.
• People Leadership & Development: Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development. Set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships.

Education

* Minimum Required: Bachelor's Degree

• Preferred: MBA or other graduate degree

EXPERIENCE

* Minimum Required: + 10+ Years in CPG Industry + Senior level experience within the consumer goods/beverages industry + Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes + People leadership/management – specifically, experience leading leaders of others + Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.) + Demonstrated success in leading geographically dispersed teams + Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

• Desired:

+ Strategic thinker with holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action) + Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions + Business planning experience and general management mindset/holistic view of the business + Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working + Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources + Drives organizational performance, efficiency, and effectiveness

Travel

* 25-35%

Location

* Virtual (Between East Coast and Central part of the US) with preference for Atlanta-based

Skills

* Strategic Insights

• Marketing
• Customer Relationships
• Strategic Planning
• Organization
• Leadership
• Human Insights
• Business Planning
• Business

Compensation and Benefits

* Pay Range: $224,100 - $257,600

• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• Annual Incentive Reference Value Percentage: 50
• Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

How to Apply

If you're a strategic thinker with a passion for driving growth and innovation, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and submit your application today. Apply Job! Apply for this job