Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. As a Customer Service Representative, you will work onsite in our inbound call center in overnight shifts to make a meaningful connection and ensure timely delivery to those patients reaching out. If you're passionate about providing excellent customer service with empathy while resolving patients' questions on the first call, we invite you to apply today.

About arenaflex

arenaflex is a healthcare company that is passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We are committed to delivering innovative solutions to make healthcare more personal, convenient, and affordable.

Job Summary

We are seeking an experienced Customer Service Representative to join our Inbound Pharmacy Service team. As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of life-sustaining medications. You will work in a fast-paced, metric-driven environment and will be expected to meet or exceed performance metrics.

Key Responsibilities

* Handle inbound calls from patients, resolving their questions and concerns in a timely and empathetic manner

• Provide excellent customer service, ensuring that patients feel heard and understood
• Resolve prescription refill, order status, and insurance coverage issues
• Meet or exceed performance metrics, including call volume, resolution rate, and customer satisfaction
• Work collaboratively with other team members to achieve team goals and objectives
• Participate in ongoing training and development to improve skills and knowledge

Training Schedule

* Training will be provided on a Monday through Friday schedule from 9:00am EST to 5:00pm EST

• Schedule availability will be Monday through Sunday from 9:00pm EST to 9:00am EST, with an 8-hour shift assigned to you 5 days a week within this time frame

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour

• Please note that this range represents the pay range for all positions in the job grade within which this position falls, and the actual salary offer will take into account a wide range of factors, including location

Required Qualifications

* 1+ year of customer service experience

• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment

Work Environment and Company Culture

* arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees

• We strive to promote and sustain a culture of diversity, inclusion, and belonging every day
• Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare for a rapidly changing world

Career Growth Opportunities and Learning Benefits

* arenaflex offers incredible advancement opportunities, so you can grow within the pharmacy or move to another role within the company

• We provide ongoing training and development to improve skills and knowledge
• You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service

Compensation, Perks, and Benefits

* Competitive pay range of $17.02 to $27.16 per hour

• Ongoing training and development opportunities
• Career growth opportunities within the company
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you're passionate about providing excellent customer service with empathy while resolving patients' questions on the first call, we invite you to apply today. Please submit your application through our website. Apply Now! Apply for this job