Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024

At arenaflex, we're on a mission to revolutionize the way we connect with our customers. As a key member of our Mobile Hub team, you'll play a vital role in delivering exceptional customer experiences that exceed our clients' expectations. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the customer service industry. Our team of experts is dedicated to helping businesses like yours succeed by delivering exceptional customer experiences. With a strong focus on technology and process improvement, we're constantly pushing the boundaries of what's possible in customer service.

Job Summary

As an Experienced Customer Service Advisor, you'll be the face of arenaflex, interacting with customers via inbound calls, outbound calls, or through the Internet. Your primary goal will be to provide timely and effective resolution to customer inquiries, ensuring that their needs are met and exceeded. You'll work closely with our team to identify opportunities for growth and improvement, and contribute to the development of our customer service strategies.

Essential Functions / Core Responsibilities

* Ensure that the service delivered to our customers meets contractual Key Performance Indicators (KPIs)

• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to the customer
• Listen attentively to customer needs and concerns, demonstrating empathy while maximizing the opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work, including notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document, and retrieve information in call tracking databases
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Candidate Profile

* High school diploma with three to six months of relevant experience preferred

• Courteous with a strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

This role is part of our Career Framework, which provides a clear path for growth and development within arenaflex. As an Experienced Customer Service Advisor, you'll have the opportunity to develop your skills and knowledge, working closely with our team to identify areas for improvement and implement changes.

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our team is passionate about delivering exceptional customer experiences, and we're always looking for ways to improve our processes and procedures. We offer a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to training and development programs
• Flexible working arrangements, including remote work options

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Base salary: PHP [insert salary]
• Bonuses and incentives: up to 20% of base salary
• Health insurance: comprehensive medical coverage for you and your family
• Retirement plan: employer-matched 401(k) plan
• Paid time off: 20 days of annual leave, plus 10 paid holidays
• Flexible working arrangements: remote work options and flexible hours

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

LI-DNI

Location: PHL Manila - San Lazaro Language Requirements: English Time Type: Full-time Apply Job! Apply for this job