Experienced Part-Time Customer Support Specialist – Remote Service Technician
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading beverage company, we're committed to providing our customers with the best possible service, and we're looking for talented individuals to join our team as Part-Time Customer Support Specialists.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about delivering high-quality beverages to our customers. With a rich history and a strong commitment to customer satisfaction, we're constantly looking for ways to improve our services and exceed our customers' expectations. As a Part-Time Customer Support Specialist, you'll be an integral part of our team, working closely with our customers to ensure that their needs are met and exceeded.
Job Summary
We're seeking an experienced and customer-focused individual to join our team as a Part-Time Customer Support Specialist. As a Service Technician, you'll be responsible for providing exceptional customer service, performing mechanical services and light remanufacturing on soft drink fountain equipment, and maintaining all refrigeration equipment in good working condition. If you're a team player with a passion for delivering outstanding customer experiences, we want to hear from you!
Key Responsibilities
* Perform mechanical services and light remanufacturing on soft drink fountain equipment according to arenaflex's standards
- Investigate and diagnose issues with pop fountain equipment
- Maintain all refrigeration equipment in good working condition
- Move equipment to perform all mechanical services on fountain hardware, including preventative maintenance, software updates, and cosmetic repairs
- Provide exceptional customer service, remaining positive and cooperative, and creating outstanding customer support experiences
- Collaborate with colleagues to achieve team goals and objectives
- Adapt to changing priorities and deadlines, and demonstrate flexibility in scheduling, including working on Saturdays and Sundays as needed
Essential Qualifications
* High school diploma or equivalent degree/certificate
- Valid driver's license
- Technical aptitude to repair machines
- Ability to lift 50 pounds
- Adaptability to work on weekends and holidays as needed
Preferred Qualifications
* Bachelor's degree in a related field (e.g., mechanical engineering, customer service)
- Previous experience in customer service or a related field
- Knowledge of soft drink fountain equipment and refrigeration systems
- Certification in customer service or a related field
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Technical aptitude and ability to learn new systems and equipment
- Adaptability and flexibility in scheduling and priorities
- Strong customer service skills, with a focus on delivering exceptional experiences
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Customer Support Specialist, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced colleagues
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:
- Customer-centricity: We're committed to delivering outstanding customer experiences that exceed our customers' expectations.
- Collaboration: We work together as a team to achieve our goals and objectives.
- Innovation: We're constantly looking for ways to improve our services and exceed our customers' expectations.
- Flexibility: We adapt to changing priorities and deadlines, and demonstrate flexibility in scheduling.
Compensation, Perks, and Benefits
As a Part-Time Customer Support Specialist, you'll enjoy a competitive hourly rate of $27/hour, plus:
- Opportunities for overtime pay
- Paid time off and holidays
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Employee discounts on arenaflex products and services
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Part-Time Customer Support Specialist. Apply Now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job