Experienced Retail Loss Prevention Customer Service Associate II – Visual Deterrent and Customer Experience Expert
At arenaflex, we're on a mission to provide the little surprises and extra touches that make a house feel like home. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. As a Retail Loss Prevention Customer Service Associate II, you'll play a vital role in supporting our District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body-worn camera. You'll also support a positive customer shopping experience in the store and maintain a strong store partnership with store teams and loss prevention.
About arenaflex
arenaflex is a dynamic and fast-paced retail environment with over 500 stores across the country. We're constantly innovating and pushing the boundaries of what's possible in retail. Our team members are the heart and soul of our company, and we're committed to providing a supportive and inclusive work environment that allows everyone to thrive.
Key Responsibilities
As a Retail Loss Prevention Customer Service Associate II, you'll be responsible for:
- Maintaining a proper and professional stance in the designated area at the front of the store
- Acting as a visual deterrent to prevent potential loss/dishonesty
- Reviewing and understanding the Store Emergency Response Guide
- Wearing a complete arenaflex-approved uniform, including a Body Worn Camera
- Greeting customers appropriately, demonstrating courtesy and respect
- Establishing and maintaining a position at the front of the store or in a department
- Responding to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
- Observing and reporting any suspicious behavior or critical incidents to LP or store management
- Performing a closing safety sweep of the store with a member of management
- Adhering to all arenaflex Policy and Procedure
- Documenting required incidents in AIIM Case Management
- Performing other duties as assigned
Who We're Looking For
We're seeking a highly motivated and customer-focused individual who is passionate about providing exceptional service and preventing loss. If you have:
- Strong verbal and written communication skills
- Sound decision-making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Ability to stand for long periods of time
- 0-2 years retail or security experience
Benefits
arenaflex offers a comprehensive benefits package, including:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Those who meet service or hours requirements are also eligible for:
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
Compensation
This position has a starting pay range of $16.00 to $18.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicant Consideration
Applicants with arrest or conviction records will be considered for employment.
Diversity and Inclusion
At arenaflex, we're committed to creating a diverse and inclusive work environment that celebrates individual differences and promotes equal opportunities for all. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
How to Apply
If you're passionate about providing exceptional customer service and preventing loss, we encourage you to apply for this exciting opportunity. Click the link below to register your candidate and take the first step towards joining our team. Apply Job! Apply for this job