Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences at arenaflex

About arenaflex

At arenaflex, we're more than just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the world. We power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

About the Role

We're seeking an experienced Customer Sales and Service Representative to join our team at arenaflex. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll be the face of arenaflex, providing top-notch support and guidance to our customers.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about arenaflex products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment.
• Proven track record of meeting or exceeding sales goals.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

At arenaflex, we offer a comprehensive benefits package that includes:

• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Adoption assistance.
• Tuition assistance.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Compensation and Benefits

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.

We're excited to hear from you and look forward to welcoming you to our team!