Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expertise

At arenaflex, we're committed to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch service and support to our policyholders, ensuring their needs are met and exceeded. If you're passionate about insurance, customer service, and working from home, we invite you to join our dynamic team at arenaflex.

About arenaflex

arenaflex is a leading provider of insurance and membership services, dedicated to helping our members and customers navigate the complexities of property and casualty insurance. With a strong commitment to diversity, equity, and inclusion, we strive to create a welcoming and inclusive workplace that values the unique perspectives and experiences of our team members. Our mission is to provide exceptional service, support, and solutions to our members and customers, while fostering a culture of innovation, collaboration, and growth.

Job Summary

As an Insurance Customer Service Representative, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, while ensuring that all interactions are professional, efficient, and customer-centric. This is a work-from-home opportunity, and you'll be required to live within our designated territory.

Key Responsibilities

* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal.

• Review and update policies to enhance retention and better meet the needs of the consumer.
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by P&C insurance.
• Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes.
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC.
• Utilize knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service.
• Provide quotes on endorsements as requested.
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies.
• Process changes to policies within EPIC and submit changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner.
• Review policy information and references company-specific claims procedures to assist insured in filing claims.
• Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer.
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information.
• Perform other duties as assigned.

What We Offer

* A competitive hourly rate, depending on experience and salary zone.

• Eligibility for Annual Merit Increase.
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on the first day of employment). + 401(k) plan with a company match. + Medical, Dental, Prescription, and Vision Coverage. + Tuition Reimbursement. + Life Insurance. + Flexible Spending Accounts.

• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• Tuition reimbursement.
• 401(K) plan with company match up to 7%.
• Free AAA Premier Battery Membership.

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.

• Property and Casualty insurance license required.
• Membership license preferred and/or ability to obtain within 90 days of employment.

Why Join arenaflex?

* Work from home with a dynamic and supportive team.

• Opportunities for career growth and professional development.
• Comprehensive benefits package and competitive compensation.
• Recognition and rewards for outstanding performance.
• Collaborative and inclusive work environment.
• Commitment to diversity, equity, and inclusion.

How to Apply

If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category

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