Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by modeling and delivering a customer-centric approach that sets us apart from the competition. If you are passionate about delivering outstanding patient care, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. Our team of dedicated professionals is passionate about delivering exceptional patient care and making a meaningful difference in our communities.

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience that exceeds patient expectations
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store)
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Essential Qualifications

* High school diploma or equivalent required; pharmacy technician certification or degree preferred

• 1-2 years of experience in a pharmacy or retail environment; experience working with pharmacy systems and software preferred
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
• Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and patient care
• Basic math skills, with the ability to handle cash and operate a cash register
• Ability to lift up to 25 pounds, with frequent standing, walking, and bending

Preferred Qualifications

* Pharmacy technician certification (PTCB) or degree

• Experience working with electronic health records (EHRs) and pharmacy software
• Knowledge of pharmacy laws and regulations, including Good Faith Dispensing
• Experience working in a retail or healthcare environment, with a strong understanding of customer service principles and practices
• Ability to speak multiple languages, with a strong commitment to cultural diversity and inclusion

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals

• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Strong customer service skills, with a commitment to delivering exceptional patient care and satisfaction
• Ability to work independently and as part of a team, with a strong commitment to customer satisfaction and patient care
• Basic math skills, with the ability to handle cash and operate a cash register
• Ability to lift up to 25 pounds, with frequent standing, walking, and bending

Career Growth Opportunities and Learning Benefits

As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in pharmacy operations, customer service, and patient care
• Work with a team of dedicated professionals who are passionate about delivering exceptional patient care and making a meaningful difference in our communities
• Participate in ongoing training and development programs, including PTCB certification and continuing education credits
• Take on additional responsibilities and leadership roles, with opportunities for career advancement and professional growth
• Enjoy a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

arenaflex is committed to creating a positive and supportive work environment that fosters growth and development. Our team of dedicated professionals is passionate about delivering exceptional patient care and making a meaningful difference in our communities. We offer a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Medical, dental, and vision insurance
• 401(k) matching
• Paid time off
• Opportunities for career advancement and professional growth
• Ongoing training and development programs, including PTCB certification and continuing education credits
• A positive and supportive work environment that fosters growth and development

Conclusion

If you are passionate about delivering exceptional patient care, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in pharmacy operations, customer service, and patient care, while working with a team of dedicated professionals who are passionate about making a meaningful difference in our communities. Apply today and join our team of dedicated professionals who are committed to delivering exceptional patient care and satisfaction! Apply for this job