Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our Fios customers.

About arenaflex

arenaflex is a leading provider of innovative communication and networking solutions. We power and empower people's lives by connecting them to the digital world. Our mission is to drive innovation, creativity, and impact in the world, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Job Summary

As a Fiber Customer Support Analyst, you'll be part of a dynamic team that provides technical support and customer service to our Fios customers. You'll be responsible for troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. You'll work in a fast-paced environment, communicating clearly and professionally with customers, and delivering technical/industry information in a manner appropriate to the audience.

Key Responsibilities

* Answer incoming calls from customers with order inquiry and/or trouble reports

• Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Perform analysis and isolation of trouble conditions and create and sort trouble reports
• Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude

• The ability to thrive in a fast-paced work environment and enjoy helping customers connect to the digital world
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (even better if you have one or more of these qualifications)

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Strong knowledge of communication and networking components
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Strong communication and problem-solving skills

• Ability to work in a fast-paced environment and adapt to changing priorities
• Knowledge of communication and networking components
• Excellent customer service skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to helping you grow and develop your skills and career. We offer a range of training and development opportunities, including online courses, workshops, and mentorship programs.

• You'll have the opportunity to work on a variety of projects and tasks, and to take on new challenges and responsibilities as you grow and develop in your role.
• We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Work Environment and Company Culture

* arenaflex is a remote-friendly company, and this role will be based at home with occasional in-person trainings and meetings.

• We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
• We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation, Perks, and Benefits

* The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience.

• This is an incentive-based position with the potential to earn more.
• We offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
• We're committed to creating a total rewards package that supports your career growth and well-being.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and inclusive work environment, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Diversity and Inclusion

We're proud to be a diverse and inclusive company, and we're committed to creating a workplace that reflects the communities we serve. We believe that diversity makes us stronger, and we're committed to fostering a culture of inclusion and belonging.

Contact Us

If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We're always happy to hear from you and to answer any questions you may have. Apply for this job