Experienced Customer Service Representative – Multichannel Customer Support

Job Summary:

Join arenaflex, a leading waste management and environmental solutions provider, as a Customer Service Representative in our remote call center. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients via phone, email, live chat, and self-service channels. If you have a passion for helping others, are bilingual in Spanish, and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is North America's largest comprehensive waste management environmental solutions provider. Our mission is to put people first and achieve success with integrity. We are committed to providing innovative environmental solutions to our customers and collaborating with them to help achieve their sustainability goals. With a strong focus on customer service, we strive to create a positive experience for our clients and build long-lasting relationships.

Job Description:

Key Responsibilities:

* Provide exceptional customer service to clients via phone, email, live chat, and self-service channels

• Handle customer service inquiries and transactions independently and proficiently
• Demonstrate active listening skills and confirm understanding of customer needs, issues, and requests
• Use authorized systems to gather information, provide information, and/or update customer records
• Provide standard information and education regarding service options, charges, billing, and contracts
• Demonstrate ownership of the customer issue by providing one call resolution
• Make every reasonable attempt to resolve the customer's issue and exhaust all other solutions before escalating the customer's query
• Serve as an advocate for customers with repeat issues by engaging the right department and people within arenaflex
• Communicate concise and accurate information
• Listen for and identify opportunities to cross-sell additional products and services
• Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Support other service lines when required
• Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meet or exceed service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Complete cross-training with Operations, Sales, and Billing

Supervisory Responsibilities:

This job has no supervisory duties.

Qualifications:

* Education: High school diploma or G.E.D (accredited)

• Experience: One (1) year of previous customer service experience (in addition to education requirement)
• Remote Work Requirements:

+ High Speed Internet (Minimum 50mbs download and 10mbs upload) + A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions + The ability to physically connect the computer to the modem or router

• Other requirements associated with remote work positions include:

+ Excellent verbal, written, and analytical skills + Computer skills – MS Office + Typing Skills + Professional phone etiquette + Ability to multitask + Ability to react well under pressure and treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Work Environment:

* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day

• Required to exert physical effort in handling objects less than 30 pounds rarely
• Normal setting for this job is: office setting

Compensation and Benefits:

* The expected salary range for this position is $15.00 - 20.00

• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location
• Benefits:

+ Medical, Dental, Vision, Life Insurance, and Short Term Disability + Stock Purchase Plan + Company match on 401K + Paid Vacation, Holidays, and Personal Days

Why Join arenaflex:

At arenaflex, we are committed to creating a positive work environment that supports the growth and development of our employees. We offer a competitive total compensation package, opportunities for career advancement, and a collaborative team culture. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job